Business Analyst (7/31)

Business Analyst

Job Location: Tallahassee, FL

Job Duration: 10+ month contract, plus annual extensions

Job Duties and Tasks:

• Work with the project manager and development team to support, maintain, and enhance two software systems.
• Manage the scope of the BA role based on overall scheduling across both systems simultaneously.
• Adapt to changes in daily work plans based on customer support needs.
• Retain detail orientation in a fast-paced environment.
• Lead requirements elicitation, analysis, and documentation for system enhancements, as well as minor updates and change requests.
• Serve as the primary liaison between internal and external users and technical resources to translate business needs into technical requirements.
• Develop meeting summaries, requirements documentation, screen designs, and other SDLC artifacts within required timeframes.
• Lead manual testing efforts for each release in dev and beta environments.
• Develop and maintain test plans and scripts for manual testing.
• Create TFS requirements work items for enhancements, change requests, and bugs; document work in TFS.
• Coordinate with the functional owner and developers to research anomalies, identify root cause, and troubleshoot through resolution.
• Capture and document metrics in support of the user acceptance testing and recommend improvements.
• Assess current testing processes; recommend and implement process improvements, including automation where practical.
• Provide estimates for testing and requirements analysis.
• Create and manage SQL queries and analyze data to respond to ad hoc requests, troubleshoot, test, or investigate anomalies, as needed.
• Comply with AHCAs Division of IT Information Systems Development Methodology (ISDM) standards and formats on all work products.
• Assist in the completion of status reporting and escalation of issues to management.
• Participate as directed in activities under the direction of IT Project Sponsorship, including the respective IT Team Lead and stakeholders; perform duties delegated by the Project Manager on behalf of the department.

Required Abilities:

• Proficient with Microsoft Visio, Microsoft Project, SharePoint, the Microsoft 365 Office Suite, and familiar with project management software development tools.
• Ability to work independently as well as in teams in order to meet deadlines.
• Ability to plan, organize, and coordinate multiple projects and work assignments.
• Knowledge of basic management principles and practices, methods of data collection and analysis.
• Ability to organize data into logical format for presentation in reports, documents, and other written materials.
• Ability to conduct fact finding research, to work independently, plan, organize, and coordinate work assignments.
• Proven communication skills, both written and oral, with technical and non-technical staff, and all levels of management.
• Proficiency in project management principles, methods, techniques and tools for the effective management of projects from initiation through project closure.
• Must possess the ability to establish and maintain effective working relationships with others.
• Goal oriented action focused, pragmatic and self-disciplined.
• Strong analytical, problem-solving skills.
• Ability to elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, mapping of business processes, use cases, task and workflow analysis.
• Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflow, and other activities relating to the continuous improvement of processes.
• The incumbent will administer and coordinate compliance with IT Information Systems Development Methodology (ISDM) documentation.