Lead Recreation Assistant

Summary

This position is located on Norfolk Naval Base with Morale Welfare and Recreation (MWR) Department Community Programs. The purpose of this position is to provide a variety of duties in support of the recreation and/or internet facilities serve as duty manager as assigned in the liberty programs.

Duties

Serves as duty manager to ensure the facility is functioning in a smooth safe and effective manner. This includes serving as point of contact to assigned subordinate staff assuring tasks are in process/complete providing necessary supplies and resolving minor problems and complaints of the employees. May make recommendations to the supervisor in regard to work performance of assigned arrival the incumbent checks the work Schedule taking note of on-call personnel for emergency needs. Ensures the facility is open and/closed at the posted time and in a state of cleanliness both inside and out. Reviews the schedule of events and ensures the facility is prepared prior to the scheduled start time.

Responsible for issuing receiving and controlling cash receipts and change funds under custody. Upon end of shift or closing rings out cash register. Assures the Daily Activity Report (DAR) is completed and certifies cash count of receipts and change funds turned in by individual cashiers. Determines cash shortages or overages by comparing total of cash receipts against cash register readings completes the deposit form in accordance with local procedures. Ensures all keys are turned into the lock box and/or cashiers bag.

Circulates among the patrons to maintain order warns patrons of disorderly behavior and attempts to resolve problems in tactful diplomatic manner May be required to tactfully remove disruptive patrons from the facility.

Upon closure of the facility completes fire and safety checks secures all doors windows storerooms etc. Notifies the trouble desk of the Public Works Department (CWPD) of any emergencies that may occur. Prepares and submits daily report of night operations to include both minor and serious incidents. This includes equipment breakdown or repairs leaks personnel/staffing problems related to work situations and any other information that may affect the operation of the facility and/or management decisions.

Assists the Recreation Specialist in the administration of programs and services of the assigned recreation internet and/of single sailor facility or program; to ensure it functions in a smooth safe and effective manner The facility may include the following: general or single sailor recreation area(s) movie room or theater TV area music video games and/or internet billiards; ping pong tables vending areas and/or food-and beverage Liberty/Single Sailor program and fitness area.

Greets patrons answering questions by phone or in person issuing games and equipment preparing reports collecting fees and maintaining operations in accordance with rules/regulations of the recreation facility. Operates cash register makes change and prepares the Daily Activity Report (DAR) turning in all money at the end of shift.

Registers and processes new computer center users on basic procedures and system operation to new customers. Diagnoses and logs minor common system hardware software and user problems. Recommends or performs minor remedial actions to correct problems based on direction from contractor and a basic knowledge of system operations. Refers major or complex hardware problems to contractor for diagnosis and correction.

Circulates among patrons to assure service is satisfactory to promote good patron relationships and to enhance the image of the facility. Provides information and general instructions concerning use of equipment and facility. Receives and resolves customer complaints reporting any problem areas/issues beyond normal operating procedures to the supervisor.

Informs patrons of the nightly movies television specials upcoming Liberty programs and events and other entertainment scheduled in the recreation facility. Shows and monitors movies as scheduled or as requested during open time frames.

Assists with program promotions scheduling set-up/breakdown and implementation of special events trips and tours. Visits barracks ships workspaces and other populated areas to promote current events and activities. Assists local and distant day and overnight trips completing required follow-up evaluation upon return.

Maintains basic security of the recreation facility including enforcing tobacco and alcohol restrictions. Checks facility for security via facility walk-throughs and monitoring security camera system. Reports fire or fire hazards to proper authorities. Maintains key control of all recreation facility keys.

Performs general housekeeping duties as necessary to ensure interior spaces are in a clean neat and orderly state at all times. May make minor repairs to facilities and equipment. Reports any maintenance problems material deficiencies and unsafe conditions or discrepancies that cannot be repaired in-house to the supervisor.

Performs other related duties as assigned. May be assigned to other facilities/program areas as needed to cover peak times assist with special events or cover staff shortages.

Requirements

Conditions of employment

• Starting May 7 2025 non-affiliated individuals requesting access will need a REAL ID-compliant drivers license or another acceptable form of identification to access CNRMA Installations. (Review required documents section for more information.)
• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• A valid State drivers license is required to operate motor vehicles.

Qualifications

Resumes must include information which demonstrates experience and knowledge skills and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess:

Must be familiar with the general and specific uses of computer software programs as assigned (i.e. Internet email games word processing. etc.) video projector systems and equipment related to a recreation facility to advise patrons in the proper use of equipment and facilities.

Must have the ability to understand and carry out basic verbal and written instructions.

Knowledge of basic arithmetic to perform inventory accountability compute charges make change accurately and prepare reports.

Knowledge of basic English grammar for preparation of records and reports.

Must possess strong leadership and communication skills to effectively exercise control over a large group of people market the program motivate eligible patrons and lead a small staff with minimal direction.

A minimum of two years of work-related experience is strongly preferred.

Education

This position does not have a positive education requirement.

Additional information

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order all Federal employees are required to remain drug free throughout their employment. Commander Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education participate in medical screening drug testing etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

Junior IC