Desktop Support Technician - L2
eTeam Inc
Job Title: Desktop Support Technician - L2
Location: Fort Morgan, CO 80701
Pay Range: $(21.00 - 22.00)/hr on W2 all-inclusive without benefits
Duration: 06+ Months
Work Hours:
- Monday – Wednesday
- 8:00 AM to 5:00 PM
- One-hour lunch (3 days per week)
Job Summary:
- The Level 2 Desktop Support Technician will provide both desk-side and remote support for software and hardware issues.
- The role involves troubleshooting, repair, system deployment, and maintaining end-user systems in a corporate or manufacturing environment.
Position Requirements:
- Experience with software and hardware support (desk-side and remote)
- Troubleshooting and repair of end-user issues
- Active Directory experience (user deletion, password resets)
- SCCM experience (reimaging, updates, software deployment)
- Experience in corporate or manufacturing environments
- Experience with Remedy/ServiceNow ticketing tools
- Work as Level 2 desktop support on tickets escalated from Level 1
- Provide in-person and remote support to end users
- Perform hardware and software troubleshooting and repair
- Provide hands-and-feet support for data room devices (Network, Wintel, Applications, etc.)
- Handle hardware and software upgrades
- Troubleshoot issues for remote users
- Diagnose and repair Windows desktops and laptops
- Deploy and configure new PC equipment, including data transfers
- Perform break/fix and component-level repair of PC peripherals
- Deliver concierge-level customer service
- Maintain accurate records of PC inventory, replacements, and repairs
- Triage issues to determine root cause and resolution
- Coordinate with OEM vendors for warranty repairs/replacements
- Proactively update service tickets and communicate with end users
- Ensure SLA compliance for service delivery
- Use Remedy ticketing system (transitioning to ServiceNow)
- Collaborate with North America Field Services team (40+ members)
Vacancy posted 4 days ago
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