Bank Loan Assistant

EEO Employer

Availa Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success.

BANK LOAN ASSISTANT POSITION SUMMARY

This position is responsible for assisting the banks' lending and operations areas, and their customers, based on a thorough understanding of Commercial and Agricultural loans. The Loan Assistant is responsible for assisting Loan Officers with loan workflow management, ensuring timelines are met and adjusted appropriately. They assist and coordinate with internal and external parties involved in the loan process to gather information and ensure all pre-close steps and documents have been obtained and completed.

TYPICAL SCHEDULE: On-site position, 8:00 a.m. to 5:00 p.m. Monday through Friday.


BENEFITS

Availa Bank offers a rich selection of benefits you can personalize to support you and your family's needs. Benefits may include:

• Medical, Dental & Vision Plans
• Option for Health Savings Account (HSA)
• Life Insurance (Company paid for employee)
• 401K and Employee Stock Ownership Plan (ESOP)
• Company Paid Short & Long Term Disability Insurance
• Flexible Spending Account (FSA) & Dependent Care
• Eligibility for Tuition Assistance and Discounts
• Employee Assistance Program (EAP)

BANK LOAN ASSISTANT ESSENTIAL DUTIES AND ACCOUNTABILITIES

1. Provides customer service to all internal and external customers.
2. Handle communication by phone, email, and in person with employees, loan customers, businesses, and vendors related to the loan process.
3. Review, articulate, and understand multiple variables to request proper loan documentation.
4. Maintains physical and electronic customer files.
5. Functions as a point of contact for other internal departments during the loan process.
6. Is a system expert and point of contact for the bank's workflow management system, and is able to understand and navigate the bank's core system.
7. Responsible for identifying and communicating workflow system inefficiencies or opportunities for improvement.
8. Enters customer information into the bank's loan workflow system with specific attention to data integrity.
9. Review loan approvals and address all closing conditions.
10. Maintain loan file compliance while managing one's pipeline across varying levels of volume.
11. Responsible for loan-level tasks, including but not limited to: Lien searches, title opinions, title commitments and policies, pulling credit bureaus, ordering flood determinations, verifying taxes are current, pulling UCC searches, verifying the Secretary of State website, and requesting and obtaining evidence of appropriate insurance coverage for each loan according to established procedure/policy
12. Reviews the closed loan package to ensure all documentation is collected and executed. Checking documentation for proper vesting, legal descriptions, payment information, rate accuracy, etc.
13. Review daily reports and work with the necessary team members to resolve issues or concerns.
14. Verify and mail loan notices.
15. Monitors missing and expired loan documentation in imaging software and reports findings to the appropriate loan officer(s). Assists in clearing items.
16. Monitors missing and recurring documentation in the document imaging system and reports back to the loan officer(s). Assists in clearing items.
17. Updates financial ticklers and uploads documentation to the proper tracking system.
18. Attend weekly market loan meetings.
19. Provides backup support for other loan assistants during time off and other high-volume periods.
20. Tracks and submits third-party invoices and payments for fees incurred during the loan process.
21. Collaborates with and provides guidance and training to other loan assistants in support of the manager.
22. Performs a variety of clerical duties requiring knowledge of departmental procedures.
23. Other duties as assigned.

Requirements

BANK LOAN ASSISTANT ROLE QUALIFICATIONS:

Education

• High school diploma or equivalent required

Experience

• 1-3 years in a banking or lending environment preferred

Other Skills and Abilities

• Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required
• Working knowledge of loan policies, procedures, and bank products
• Exceptional oral and written communication skills with the ability to apply commonly understood knowledge to carry out instructions and instruct others, understand procedures, and write reports and correspondence
• Proficiency with Microsoft Office products (Word, Outlook, and Excel)
• Exceptional organizational and time management skills; ability to function well in a fast-paced environment
• Strong attention to detail
• Ability to interact with internal and external teams, customers, and businesses with tact, diplomacy, and confidentiality
• Knowledge of lending and imaging software, with the ability to do updates and troubleshoot programs
• Strong math skills; add, subtract, multiply, and divide in all units of measure
• Be able to work flexible hours and shifts

PM21