Case Manager

Are you passionate about helping others reach their potential? Do you want to make a meaningful impact in your community? We're looking for a dedicated and compassionate WFT/WIOA Case Manager to join our team and support individuals on their path to self-sufficiency and success.

ESSENTIAL FUNCTIONS:

• Case Management and assessment of consumers assigned by Case Management Supervisor. This includes CCMEP.
• May provide on-site case management services throughout Wayne County Schools
• Maintains complete records on all consumers receiving services as assigned
• Performs intake for consumers
• Meets with consumers on a weekly basis to review progress on service plans and updates progress in the Consumer Database
• Attends meetings and case staffings as required for each consumer
• Initiates, maintains and documents service provided for consumers and updates in the consumer database
• Prepares required reports on all consumers and trainees
• Provides progress reports for the Case Management Supervisor on a weekly basis for everyone served.
• Works directly with consumers and trainees in all phases of the rehabilitation process
• Provides retention services to consumers
• May function as a driver when needed
• Performs other duties as assigned by the Case Management Supervisor and the Mission Services Director

REGULAR DUTIES:

• Maintains a good working relationship and provide excellent customer service to all consumers, staff, customers and supervisors
• Has respect for the feelings of others, is courteous and possesses the ability to build effective internal and external relationships
• Communicates clearly and effectively, both verbally and written with all staff
• Complies with all established work rules, policies, procedures and safety rules
• Represents the organization in a professional and courteous manner
• Is able to educate stakeholders and community about the entire agency

WHO YOU ARE:

• A strong communicator with a passion for helping others
• Organized, dependable, and detail-oriented
• Comfortable working both independently and as part of a team
• Respectful, professional, and able to build positive relationships

QUALIFICATIONS:

• Education: College degree in a Human Services-related field preferred, but not required (High school diploma or equivalent with relevant experience accepted)
• Experience: 3 years in a related field preferred
• Certification: CPR/First Aid (can be obtained upon hire)
• Other: Valid driver’s license and insurability or ability to provide reliable transportation

All candidates must pass a background check and drug/alcohol screening prior to employment

WHY JOIN GOODWILL?

• Make a positive impact in your community every day
• Work in a supportive, mission-driven organization
• Opportunities for training and professional development
• Be part of a trusted nonprofit with a strong local presence

Pay Rate: $16.75 per hour