Sales Support Supervisor, US Customer Care

Location Quincy, Massachusetts Responsibilities Lead and develop a Sales Support team, providing direction, coaching and performance management to achieve service, quality and operational objectives. Drive workload prioritization, resource allocation and service-level performance to ensure timely and accurate support for customers and commercial partners. Analyze operational metrics, trends and performance data to identify opportunities for process improvements, productivity gains and enhanced customer experiences. Lead the resolution of complex customer issues and escalations related to product information, order management, delivery inquiries and backorders. Partner with Sales, Operations, Supply Chain, Finance and other cross-functional teams to resolve business issues and ensure seamless execution of customer support processes. Champion continuous improvement initiatives, including the adoption of AI-enabled tools, automation and digital capabilities that improve efficiency and service delivery. Support organizational transformation efforts by leading change initiatives, communicating priorities and fostering a culture of adaptability and accountability. Serve as a trusted leader and back-up to the Customer Service Manager, supporting strategic projects, employee relations matters and business continuity needs. Required Qualifications Minimum of 4 years' experience leading customer service, sales support or related service teams. Experience managing team performance, workload distribution and service-level objectives in a customer-facing environment. Experience resolving customer escalations and partnering with cross-functional teams to address operational issues. Proficiency with Microsoft Office applications, including Excel, Word and PowerPoint. Ability to travel up to 10%. Preferred Qualifications Bachelor's degree preferred. Experience within the medical device, healthcare or other regulated industry. Experience leading teams through process improvements, operational changes or transformation initiatives. Experience supporting the adoption of digital tools, automation solutions or AI-enabled technologies. Compensation Minimum Salary: $75,100 Maximum Salary: $142,600 The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see – will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above. Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements). Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements). For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability. Equal Employment Opportunity Boston Scientific Corporation is an equal opportunity employer. The Company ensures that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class. COVID-19 Vaccination Policy Certain US based positions require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. Safety-Sensitive Position This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. #J-18808-Ljbffr Boston Scientific Gruppe