Technical Lead

Sr. Technical LeadPosition Overview: The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET.Key Job Responsibilities:Equipment OperationEnsures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.Troubleshoots technical issues and resolve problems quickly as they arise.Complies with all Company security and safety measures.Ensures equipment is secure from theft and/or damage when in use.Customer ServiceProvides excellent service and strives to exceed the expectations and needs of internal and external customers.Maintains a positive relationship with all clients through effective communication.Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.Understands and fosters the hotel/client relationship.Training/Staff DevelopmentCreates an atmosphere that fosters the development of technical and leadership skills in other employees.Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.Event SupervisionPerforms advanced work (pre/during/post event) with operations team members.Supervises and directs other technicians during an event.Equipment MaintenanceAssists team with proper security, storage, transportation, and maintenance of equipment.Performs inventory and forecasting of equipment needs.Job Qualifications:Bachelor's Degree is preferred.2+ years of field experience in specialty area is required.2-3 years of customer service or hospitality experience is preferred.Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to.External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.Strong customer, client and coworker interface experience and abilities.A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.Must be able to lift 50 lbs.Competencies:Deliver World Class Service: Hospitality, OwnershipDo The Right Thing: Demonstrates Self-AwarenessDrive Results: Ensures AccountabilitySee The Big Picture: Decision Quality, Manages ComplexityValue People: CollaboratesPhysical Requirements:Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sitting: 2-3 HoursStanding: 4-5 HoursWalking: 4-5 HoursStooping: 2-3 HoursCrawling: 2-3 HoursKneeling: 2-3 HoursBending: 2-3 HoursReaching (above your head): 2-3 HoursClimbing: 0-1 HoursGrasping: 4-5 HoursLifting Requirements:0 - 15 lbs*: Continuously16 - 50 lbs*: Frequently51 - 100 lbs: OccasionallyOver 100 lbs: OccasionallyCarrying Requirements:0 - 15 lbs*: Continuously16 - 50 lbs*: Frequently51 - 100 lbs: OccasionallyOver 100 lbs: NeverAuditory/Visual Requirements:Close Vision: ContinuouslyDistance Vision: ContinuouslyColor Vision: FrequentlyPeripheral Vision: OccasionallyDepth Perception: FrequentlyHearing: ContinuouslyPushing/Pulling Requirements:0 - 15 lbs*: Continuously16 - 50 lbs*: Frequently51 - 100 lbs*: FrequentlyOver 100 lbs: OccasionallyNote: The physical requirements marked with an asterisk () indicate activities performed without assistance.Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Environment:Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.