Housekeeping Manager

Housekeeping Supervisor

Warwick Hotels & Resorts is a global collection of over 50 luxury properties known for their elegance, prime locations, and exceptional hospitality. From New York to Bali, Warwick properties offer guests a refined experience with a personal touch. As part of this legacy, the Housekeeping Supervisor plays a vital role in maintaining the hotel's high standards of cleanliness and guest satisfaction.

Position Summary

The Housekeeping Manager maintains a clean and safe environment by conducting inspections; reviewing guest feedback; enforcing quality and customer service standards; analyzing and resolving quality and customer service issues; implementing innovative methods of service delivery to customers; directing staff. Oversees all aspects of the housekeeping department, ensuring the highest standards of cleanliness, organization, and guest satisfaction across the property. This leadership role requires strong operational skills, team management, and a hands-on approach to maintaining Warwick's luxury standards.

Key Responsibilities

• Supervise and coordinate daily housekeeping operations across guest rooms, public areas, and back-of-house.
• Manage staffing schedules, training, and performance evaluations.
• Conduct inspections to ensure cleanliness and adherence to brand standards.
• Maintain inventory of linens, cleaning supplies, and equipment.
• Collaborate with Front Office and Maintenance teams to resolve guest issues promptly.
• Ensure compliance with health and safety regulations.
• Prepare departmental reports and manage housekeeping budget.

Physical Capabilities

This role requires the ability to:

• Stand and walk for extended periods throughout the property.
• Lift, push, and pull carts, linen bags, and cleaning equipment (up to 30–40 lbs).
• Reach, bend, stoop, and kneel frequently during inspections and training.
• Climb stairs and access various hotel areas, including guest rooms and service spaces.
• Use hands and arms for handling supplies, operating equipment, and demonstrating tasks.

Technical Skills

• Opera PMS knowledge is highly beneficial for managing room status, coordinating with Front Office, and tracking guest requests.
• Familiarity with inventory software and Microsoft Office Suite (Excel, Word, Outlook).
• Ability to generate reports and analyze performance metrics.

Qualifications

• High school diploma or GED required; hospitality or business degree preferred.
• Minimum 2 years of supervisory or management experience in housekeeping.
• Strong leadership, organizational, and communication skills.
• Ability to train, motivate, and manage a diverse team.
• Fluent in English; bilingual skills a plus.