Business Services Analyst

Business Services Analyst

Help us keep a global security leader running smoothly behind the scenes. As a Business Services Analyst, you'll be the go-to partner for our regional and district teams, making sure our Invoice to Cash (ITC) processes are accurate, efficient, and on time. This is a hands-on, technical role where you'll work directly in our financial systems, dig into data, and help solve real business problems. You won't be expected to make senior-level credit decisions, but you will play a key role in keeping our billing and cash application processes running smoothly.

You'll support our field and finance teams with day-to-day ITC activities, including:

• Navigating financial and ERP systems to support billing, collections, and cash application for assigned region(s).
• Researching and helping resolve customer billing discrepancies, unapplied cash, and on-account variances using system data and supporting documentation.
• Monitoring aging reports and dashboards to spot trends, data issues, and follow-up needs, and escalating concerns to senior team members when needed.
• Preparing and maintaining standard reports related to accounts receivable, aging, and collections activity.
• Partnering with district teams and region controllers to review problem accounts and delinquencies, including joining weekly or biweekly collection calls.
• Serving as a primary point of contact for the field, responding to questions and requests accurately and on time.
• Working with districts to research and resolve on-account variances, unapplied cash, and customer credit balances.
• Processing customer refund requests and coordinating with Cash Application to ensure proper posting.
• Supporting districts with adjustments and write-offs, making sure approvals and documentation are complete and accurate.
• Contributing to testing, documentation, and support during system enhancements or new implementations.
• Assisting with data cleanup, reconciliations, and process improvement initiatives.
• Maintaining accurate records and documentation in line with company policies and internal controls.
• Participating in team projects, training sessions, and continuous improvement activities.

You're expected to perform all work safely, and in line with company policies and procedures. If something isn't clear, we expect you to ask.

What You Bring

Education & Experience

• High school diploma required.
• Bachelor's degree in business, finance, accounting, information systems, or a related field preferred.
• 2–3 years of related experience required (accounts receivable, billing, financial operations, or similar).
• Experience with ERP or financial systems (e.g., Oracle Cloud or similar) preferred.
• Experience with Oracle Advanced Collections is a plus.

Skills & Competencies

• Strong technical aptitude and comfort working in financial systems and structured workflows.
• Working knowledge of accounts receivable and billing processes (deep credit and collections expertise is not required).
• Proficiency in Microsoft Excel (basic formulas, lookups, and data analysis); Smartsheet and Power BI experience is a plus.
• Proficiency with Microsoft Word and PowerPoint.
• Strong analytical and problem-solving skills with high attention to detail and data accuracy.
• Ability to follow defined processes and clearly document your work.
• Effective written and verbal communication skills.
• Ability to manage multiple tasks, meet deadlines, and adapt to changing priorities.
• Team-oriented mindset with a strong customer service focus.

If you enjoy working with data, improving processes, and partnering with both finance and field teams, you'll feel at home in this role.

Working Environment

With or without reasonable accommodation, you must be able to perform all essential functions.

In this role, you will:

• Work primarily in an office or hybrid environment.
• Interact with leaders, clients, and colleagues, including in urgent or high-pressure situations, while maintaining professionalism and composure.
• Handle sensitive and confidential information.
• Occasionally lift and/or move up to 10 pounds.
• Work extended hours during month-end close and system implementations, as needed.
• Meet company standards for background and reference checks, controlled substance testing, and behavioral selection surveys.

Why Join Securitas?

At Securitas, we're more than a security company—we're a team supporting clients and communities across the country. In this role, you'll:

• Build your skills in financial systems, reporting, and process improvement.
• Work closely with experienced analysts, controllers, and finance professionals.
• Have opportunities to contribute to projects and system enhancements that make a real impact on how we operate.

We're honest about our expectations and open about where we can improve. Your ideas and feedback matter here.

Equal Employment Opportunity

"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."

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