Senior Manager, Ambulatory Operations

Job Description Summary MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides healthcare to patients within the rural health network throughout the state of South Carolina. The Senior Manager is responsible for participating in long-range strategic planning and short-range implementation to ensure the Ambulatory clinics are managed in a consistent manner that embraces patient-centered service, service excellence standards and utilized efficient operational processes. Entity MUSC Community Physicians (MCP) Worker Type Employee Worker Sub-Type Regular Cost Center CC001785 MCP - Florence Administration Pay Rate Type Salary Pay Grade Health-33 Scheduled Weekly Hours 40 Work Shift Job Description Senior manager for one or more functional areas of a department or business unit. Manages two or more professional and support staff including subordinate managers. More discretion and greater financial authority than lower management levels. Manages and leads the analysis, planning, implementation, and expenditures and budget tracking of major operational projects or initiatives. Provides recommendations to the leaders throughout the organization. Manages initiatives, strategic priorities and programs which have an impact on the organization. Works independently and in collaboration with leadership to support the budget process and meeting key operational goals. Plans , organizes, facilitates, monitors, and evaluates activities and functions of the department/functional business area based on employee/organizational goals. Collaborates with leaders to establish operating procedures, enhance clinical and non-clinical workflows, increase productivity, and improve overall quality outcomes and operational efficiencies within a variety of delivery settings. In addition to providing operational oversight to leaders for Ambulatory, this role is a key collaborator with the relevant departments and a thought leader in ambulatory quality and safety, coordination of care across the continuum, use of technological tools and solutions, metrics reporting, customer service, and process improvement. Minimum Education and Experience : Bachelor’s degree in a clinical field, health care management, business administration or a related degree (or equivalent experience) required. Master’s degree in healthcare related field such as Nursing, Healthcare Administration or MBA is preferred. Five (5) years of management work experience in ambulatory care leadership role or appropriate clinical area required; demonstrated ability to work effectively with physician leaders; talent in the selection and mentoring of a high-quality, effective team; proven ability to lead change, organize teams, and delegate responsibility appropriately; proven ability to use data to drive performance improvement; strong written and verbal communication skills. Bachelor’s Degree or Equivalent Work Experience: 8 years progressive work experience and 3 years management experience Additional Job Description Benefits: ·Health, dental, vision, and life insurance ·Employer Sponsored Retirement Plan ·Paid time off and extended sick leave ·Paid Parental Leave ·Disability insurance plan options ·Continuous professional and clinical training ·Competitive pay ·Annual Merit Increase ·Wellbeing resources ·Tuition Reimbursement ·Employee perks and discounts ·Employee referral program ·Flexible schedule options ·Certification incentive program Physical Requirements •Ability to perform job functions while standing and sitting. Ability to perform job functions while walking and climb stairs. Ability to work from elevated areas. Ability to work in confined/cramped spaces. Ability to perform job functions from kneeling positions. Ability to bend and twist at the waist. Ability to squat and perform job functions. Ability to perform gross motor activities with fingers and hands. Ability to perform firm grasping with fingers and hands. Ability to reach overhead. Ability to perform repetitive motions with hands/wrists/elbows and shoulders. Ability to use lower extremities for balance and coordination. Ability to reach in all directions. Ability to lift and carry 50 lbs. unassisted. Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. Ability to lift from 36” to overhead 25 lbs. Ability to exert up to 50 lbs. of force. Examples include: To transfer a 100 lb. patient that cannot assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force are needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force are required to push a stretcher with a patient with one hand. Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. Ability to see and recognize objects close at hand or at a distance. Ability to match or discriminate between colors. Ability to determine distance/relationship between objects; depth perception. Ability to maintain hearing acuity, with correction. Ability to perform gross motor functions with frequent fine motor movements. Ability to deal effectively with stressful situations. Ability to work rotating shifts. Ability to work overtime as required. Ability to work in a latex safe environment. Ability to maintain tactile sensory functions. * *Ability to maintain good olfactory sensory function. * *Ability to be qualified physically for respirator use, initially and as required. If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: #J-18808-Ljbffr