Customer Experience Analyst

Oriental Bank

Oriental Bank is seeking an Analyst, Retail Channels (Voice of Customer) to ensure a seamless customer experience across all retail touchpoints in a hybrid role based in San Juan, PR. The role combines analytics, quality assurance, incident management and journey design to drive improvements in processes, policies and customer-facing tools, with an emphasis on English and Spanish bilingual communication. #J-18808-Ljbffr

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Vacancy posted 5 hours ago

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