Patient Access Representative

Customer Service LiaisonCustomer service liaison for the first impression of the medical center. Greets patients, accurately obtains all demographical information, obtains all regulatory data(HIPPA, Medicare, Mass Pro, JACHO, DPH, Emtala, Subscriber, Health Care Proxy), obtains appropriate signatures from patients along with providing patients with regulatory paperwork. Assures eligibility of insurance date along with collection of copays. Identifies the patient correctly through the EMPI search, and re verifies with patient including re-verification when bracelet is put on patient. Prints appropriate paperwork and escorts patient to location. Answers telephones, works on quality checks of registrations. Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions. Handles day to day bed placement including scheduled, urgent and emergency admission functions of admitting, transferring, discharging, including all death procedures. Works closely with scheduling and precertification areas within Patient Access.Job Relationships:SchedulingPre certificationInpatient and outpatient departments/floorsCare ManagementMedical RecordsBillingPatient InformationResponsibilities/Essential Functions:Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.Obtains accurate patient information and enters into the Meditech computer systemChooses correct medical record numberVerifies and updates all demographical information/date of birth-address-maiden name-social security numberVerifies and updates all insurance informationaccurate reason for visitaccurate physicians-primary care-attending-referringaccurate locations and statusaccurate servicesaccurate occurrence codesObtains all regulatory dataHealth Care Proxy/advance directivesHIPAA NoticesMedicare secondary payer questionsMedicare rights/secure horizon/blue cross 65/secure horizonsrace and ethnic backgroundObtains accurate insurance information according to policiesobtains accurate insurance name/address/telephone number and identification numberchecks eligibility for several insurances according to policiesverifies insurance in the computerObtains signatures according to policiesGeneral consent of treatmentHipaa receipt of privacy noticeFinancial releasesChecks quality of own registrations dailyRuns revenue log daily- corrects and passes into assigned leadAssigns beds for patients according to service and diagnosisKeeps current census and accurate admission logPerforms transfers and activations in a timely mannerShows respect for confidentiality at all timesAnswers phones with name and department within 3 ringsKnows all down time proceduresIs knowledgeable on death processobtains report of deathfills out organ bank sheet and reports death to organ bank (except for ED)fills out death certificatefills out death logCross trains to several different areas of Patient Access registrationAssumes Patient Access front desk responsibilities as neededFollows all departmental policies and proceduresResponsibilities/Non-Essential Functions:Assures area they are working in is stocked for next shiftCleans off printers at end of shiftCleans off faxesAssures food is out of refrigerator weeklyTells supervisor if supplies are lowCleans area where worked dailyThrows all confidential papers in recycle binReporting Requirements:Reports to Team Leaders/ Supervisor and Managers of Patient AccessReports to Administrative Director of Patient AccessAccountability:Accountable for exceptional customer servicesAccountable for accurate demographical and revenue cycle data entryAccountable for confidentialityAccountable for all regulatory requirementsAccountable for getting appropriate signatures and paperwork generated /Consent of treatment.Accountable to check revenue log daily and to turn it in to a leadAccountable to follow all policies and procedures of the department and medical centerAccountable for all essential and non essential functionsQualifications:Minimum Education: High School GraduateSome College preferredMinimum Experience: 2-4 years in a health care setting with medical terminology and registration/check in experience is required. Insurance knowledge preferred.Minimum skills/abilities: Ability to multi taskExcellent customer service skillsExcellent communication skillsCompensation Range: $21.33- $31.69This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.Equal Opportunity Employer/Disabled/VeteransAccording to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or apps job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.