Station Manager

Station Manager

We have an exciting opportunity for a Station Manager to lead and manage the Ocean Freight function at the NYP station, overseeing department managers, supervisors, and specialists to deliver operational excellence and strong financial performance.

This role is accountable for full P&L ownership, ensuring productivity, service quality, and compliance while driving commercial growth and customer retention. The Station Manager acts as a key escalation point, championing a customer-first mindset and continuous improvement across all ocean freight activities.

Key Responsibilities:

• Own and manage full Ocean Freight P&L for the station, driving gross profit and cost control
• Deliver productivity targets and optimize operational efficiency
• Partner with Sales to drive local growth, customer retention, and upsell opportunities
• Monitor financial performance and implement corrective actions to meet targets
• Ensure adherence to DHL global processes and service standards in all shipments
• Oversee execution of ocean freight operations (FCL, LCL, special cargo)
• Maintain full compliance with regulatory requirements (import/export, customs, commodity and trade lanes)
• Identify and lead process improvement initiatives using DHL performance tools
• Act as a key escalation point for customer issues and complex requests
• Conduct regular customer visits to strengthen relationships and improve satisfaction
• Proactively monitor customer feedback and implement improvements
• Build and manage relationships with carriers, vendors, and service providers
• Address supplier performance gaps and implement improvement plans
• Optimize sourcing strategies to balance service quality and profitability
• Lead, develop, and coach a team of managers, supervisors, and specialists
• Foster a high-performance, collaborative, and customer-centric culture
• Ensure teams are equipped to resolve issues effectively and independently
• Support talent development, succession planning, and resourcing needs
• Collaborate with internal stakeholders across operations, sales, and functions
• Influence business decisions and drive alignment with DHL strategy
• Advise customers and partners on processes, systems, and solutions

Skills / Requirements:

• Bachelor's degree or equivalent experience
• Minimum 6+ years of experience in ocean freight, logistics, or supply chain operations
• Proven leadership experience managing teams and driving performance
• Strong financial acumen with P&L management experience
• Ocean Freight Operations (FCL, LCL, routing, carrier management)
• Import/Export, customs and regulatory knowledge
• Commercial and financial management (budgets, GP optimization)
• Customer relationship management and escalation handling
• Supplier and stakeholder management
• Process improvement and operational excellence
• Leadership, coaching, and team development
• Communication, influencing, and negotiation
• Strong business acumen and DHL process knowledge

Pay Range: $150,637.50 - $200,850.00+ (Based on Experience)

Benefits (All Non-Union Employees):

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.