Patient Concierge (4 openings)

Job Description

Job Description

Description: At Dermatology Associates of Rochester, great patient experiences start with the right person.
We're seeking part-time Patient Concierge candidates who lead with warmth and a genuine passion for helping others. Retirees, students, and professionals from hospitality and retail bring exactly the people-first skills our patients deserve. If that sounds like you , we'd love to connect.

Working Days: Monday - Friday

Working Hours:

Morning Shift: 7:30 a.m. – 12:30 p.m.

Afternoon Shift: 12:00 p.m. – 5:00 p.m.

Our practice, Dermatology Associates of Rochester, located in Rochester NY, is a fast-moving, high-performing, multi- discipline practice with Dermatology, Plastic Surgery, and a Cosmetic Center. Our experienced Board-Certified dermatologists, plastic surgeons, skin care specialists, estheticians, and researchers are dedicated to bringing an unmatched level of Total Skin Care , offering some of the most advanced skin treatments available, in a Boutique setting.

Job Summary

These part-time position(s) require a poised, polished individual who understands the importance of discretion, particularly in a cosmetic and plastic surgery setting. The Patient Concierge is the first impression of our practice. This role is responsible for welcoming patients with warmth and professionalism while ensuring a seamless transition into the clinical experience. As part of a rotating front-office Concierge team, the Patient Concierge helps maintain an organized, calm, discreet and hospitality-driven environment that aligns with our brand standards and upholds respectful patient privacy.

Essential Responsibilities

· Welcome patients and guests with professionalism and warmth.

· Confirm appointments and guide patients to appropriate check-in areas.

· Provide support with intake paperwork or digital check-in systems (Kiosks).

· Maintain a pristine and organized reception area.

· Communicate delays or updates with discretion and empathy.

· Collaborate with front desk and clinical teams to ensure efficient patient flow.

· Uphold strict HIPAA compliance and patient confidentiality.

· Represent the practice brand through appearance, demeanor, and communication.

· High school diploma or equivalent required.

· Previous experience in a medical office, cosmetic practice, luxury retail, or hospitality setting preferred.

· Hospitality industry experience in front-facing customer service or guest service strongly preferred.

· Basic computer proficiency, experience using iPads, and comfort utilizing AI technology are required.

· Strong interpersonal and communication skills; ability to maintain composure in a high-touch, service-oriented environment.

· This position is primarily stationed in the entry area of the practice and prolonged periods of standing and being on your feet during your scheduled shift is required. Continuous face-to-face interactions and verbal communication with patients, guests, visitors and staff is required. Frequent movement within the building to coordinate patient flow, including climbing stairs. Occasional light lifting of office materials (e.g., files, packages, supplies) up to 20 lbs. is required.