Patient Service Rep (PSR) - Internal Medicine

Job Description Summary To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records. Where You Will Work Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. We’re Looking For: High school diploma or equivalent. One to two years related customer service experience. Experience handling difficult callers/customers/patients. What You’ll Do: Schedule Details/Additional Information: Office hours: Mondays 6:45 a‑6:00 p; Tuesdays 6:45 a‑5:30 p; Wednesdays 6:45 a‑5:00 p; Thursdays 6:45 a‑5:30 p; Fridays 6:45 a‑5:00 p; Saturdays (1+ Saturday month) 6:45 a‑12:00 p or 7:45 a‑12:00 p. Cover other locations as needed. AMG Lakemoor Operations 27655 IL Rt 120, AMG Mchenry IM 633 Ridgeview Dr, AMG Crystal Lake IM/FP 525 E Congress Parkway. As a key member of the ambulatory care team, you will: Patient Services: Provides efficient, high‑quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow‑up on missing information. Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records. Physical Requirements and Working Conditions Ability to function in a high volume, multiple‑task environment, and in a crowded or closely shared workspace. Exposure to ill patients. Ability to work under stressful conditions with demanding customers. Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case‑by‑case basis. #J-18808-Ljbffr Aurora Health Care