Technical Program Manager

Join a National Top WorkplaceNamed a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We're always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world's most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.Join Us from AnywhereWhile our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:Flexible Time Off to recharge when neededNine Company-Wide HolidaysA diverse suite of benefits prioritizing your growth, development, and personal well-beingDiscover more about our perks and benefits here.Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.Travel Requirements: As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role.About the Team and What We'll Build TogetherKobie is seeking a dynamic and highly organized Technical Program Manager (TPM) to drive the successful execution of our product portfolio and optimize delivery across engineering teams. This role plays a critical part in ensuring product and engineering teams operate efficiently, meet delivery goals, and align work with broader business objectives. The TPM is not a developer, but a process leader focused on improving operations, managing workflows, and enabling delivery through visibility, structure, and collaboration.How You Will Make an ImpactPortfolio Oversight & VisibilityOversee the entire product lifecycle, from intake and discovery through delivery, ensuring alignment with strategic goals and client commitments.Maintain comprehensive awareness of all product and feature queuesOwn dashboards that track queue volume, SLA adherence, backlog health, and delivery timelines.Ensure the smooth and efficient flow of requests and tasks across queues to minimize wait times and improve service delivery.Leverage data to identify areas in need of improvement and provide recommendations to leadership.Governance, Reporting & Risk ManagementLead quarterly planning sessions and facilitate quarterly commitment alignment across teams.Use Jira to review and track Product Owner (PO) updates for features within Program Increments (PIs).Ensure Product Owners document changes to scope, budget, and timeline, along with associated risks, prior to execution, and report them to leadership.Call out, track, report, and follow through on risks and issues until resolution.Automate status and progress reporting using integrated toolsDeliver clear and consistent communications to stakeholders at all levels, including executive summaries of status, risks, dependencies, and timelines.Cross-Functional CollaborationServe as the primary point of contact for anyone within Kobie regarding:Product backlog and feature statusActive development workImplementation related product featuresClient-committed initiativesCollaborate closely with Product Owners and stakeholders to ensure clear definition of Feature scope, and deliverable schedule.Partner with managers across the organization to coordinate seamless handoffs of work between teams.Support the prioritization of initiatives within product portfolio and software engineering, based on strategic objectives, resource constraints, and ROI.Process ExcellenceHelp evolve best practices, templates, and frameworks and dashboards to improve delivery, consistency, and transparency.Optimize workflows and enable teams to operate with clarity and agility.Drive business transition management, ensuring features delivered are understood and fulfill their intended value.Use metrics and trends to guide continuous improvement and operational maturity.What You Need to Be Successful5+ years of program or project management experience, with at least 2 years focused on product or technology initiatives.Strong understanding of modern product and software development methodologies (Agile, Scrum, Lean, etc.).Demonstrated ability to manage multiple complex initiatives in a fast-paced, cross-functional environment.Strong analytical mindset with experience using data to drive operational improvement.Technical proficiency with Atlassian suite (Jira, Jira Service Management, Jira Product Discovery) to design and manage workflows that align business processes with platform capabilities. Excellent written and verbal communication skills.Comfort working with both technical and business stakeholders.Proven ability to influence, collaborate, and lead across multiple levels of an organization.Who We AreAs a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty.A Place for AllWe celebrate and embrace diversity at Kobie!Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law.We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.Ready to Join Us?If you're ready to make an impact and grow in a supportive, innovative environment, we'd love to hear from you. Apply today and join the best and brightest in loyalty!