Hotel Night Auditor

Courtyard Chevy Chase 5520 Wisconsin Ave Chevy Chase Village, MD 20815, USA Description Join the team at Courtyard by Marriott Chevy Chase! Working at Courtyard Chevy Chase offers a unique opportunity to be part of a team that seamlessly blends comfort, convenience, and environmental sustainability. Our modern hotel is conveniently located near American University, the Friendship Heights metro station, and shopping at Chevy Chase Pavilion, making it an ideal workplace for those who value accessibility and a vibrant environment. At Courtyard Chevy Chase, we prioritize the well-being and professional growth of our employees. Team members benefit from a supportive environment where they can thrive and develop their careers.Join us at Courtyard Chevy Chase and be part of a team that values excellence, sustainability, and a welcoming atmosphere. Here, you can expect nothing short of the best. Salary Range $18.00 - $20.00 per hour (experience-based compensation) Position Summary The Night Auditor is responsible for overseeing overnight hotel operations and ensuring that all financial transactions are accurately audited, balanced, and recorded. This role prepares daily operational reports, reconciles departmental accounts, and provides attentive guest service by handling late-night requests, check-ins, and transactions. Essential Functions Serve as Manager on Duty during the overnight shift, representing the hotel in all operations. Monitor overnight activity and communicate key updates to hotel leadership and team members. Ensure the safety, security, and comfort of guests and associates throughout the shift. Audit, post, and balance all daily room charges and outstanding transactions. Reconcile cash and credit transactions against daily revenue reports. Verify and prepare registration materials for arriving guests. Operate the hotel phone system, including transferring calls and taking messages. Manage guest reservations, including new bookings, modifications, and cancellations. Perform guest check-in and check-out in accordance with hotel and brand standards. Address guest inquiries, requests, and concerns, coordinating with other departments as needed. Report maintenance and housekeeping issues to the appropriate departments promptly. Provide guests with information about hotel services, amenities, and local attractions. Generate, review, and distribute required nightly and daily reports. Verify the accuracy of all front desk transactions from prior shifts. Complete end-of-day processes, including daily income and Food & Beverage revenue reports. Maintain the cleanliness and organization of the Front Office area. Perform cashiering duties, including processing payments and posting miscellaneous charges. Follow all safety, security, and emergency procedures to protect guests and staff. Education and Experience: Previous hotel or front desk experience preferred. Skills and Abilities: Strong communication and interpersonal skills. Ability to remain calm, professional, and solution-oriented in high-pressure situations. Strong attention to detail and problem-solving abilities. Basic computer skills and familiarity with hotel systems preferred Additional Responsibilities The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours. Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook. Benefits and Perks Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that enhance their quality of life at work and beyond. *minimum 32 hours/week to qualify We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr