Client Relations Manager

About the Role

Job DescriptionInsight Global is looking for a Client Relations Manager, Facilities & Office Services to join a hospitality services client supporting a financial services account in Richmond, VA. This individual will oversee day-to-day facilities, office services, hospitality, mail, and workplace operations while leading a team of four and overseeing 2 small satellite offices. This is a fully onsite role requiring 5 days a week onsite.

Responsibilities

• Lead a 4-person team across facilities, hospitality, mail, and office services.
• Oversee daily workplace operations, service tickets, and facilities requests.
• Manage office moves, maintenance needs, and workplace projects.
• Ensure pantries, conference rooms, shared spaces, and supplies are maintained.
• Manage vendors, renewals, quotes, and service performance.
• Oversee daily facility rounds and tracking through workplace systems.
• Serve as the main escalation point for client and service issues.
• Support two satellite offices remotely.
• Coach the team, maintain morale, and drive accountability.
• Identify opportunities to improve workplace operations and service delivery.

Required Skills

• 3+ years of people management experience within facilities, workplace services, or office services, hospitality
• Experience working in professional services and leading frontline teams
• Comfortable working within ticketing and work order systems, ideally Ivanti
• Strong facilities and office services knowledge with the ability to assess requests and determine priority

Pay

60k - 70k