Program Manager

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies – from the world’s largest enterprises to the most ambitious startups – use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Responsibilities Collaborate with cross‑functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience. Design playbooks to execute against operational requirements and deliver a best‑in‑class user experience. Lead multiple projects simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with organizational goals. Identify and drive process improvements alongside product and engineering teams, focusing on automation opportunities, public document enhancements, and self‑serve capabilities that enhance efficiency and effectiveness in workflows. Engage with stakeholders across the organization to explore new strategic initiatives, closing gaps related to user experience and compliance while driving overall operational excellence. Collaborate with cross‑functional teams to build and scale operational infrastructure that supports the launch of innovative payments and business funding products, ensuring a seamless user experience. Design SOPs for technical product support, including API troubleshooting, to deliver a best‑in‑class user experience and secure customer retention objectives for new product releases. Lead cross‑functional projects that enable the launch of new products and features. Manage timelines, resources, and stakeholder expectations to deliver impactful results that align with organizational goals and increase early user adoption of new banking and business funding products. Identify and drive service‑efficiency process improvements alongside payments and business funding product and engineering teams, focusing on automation opportunities for support processes, public document enhancements, and self‑serve capabilities that enhance efficiency and effectiveness in customer support and onboarding workflows. Engage with stakeholders across the organization to explore new product offerings in payments, closing gaps related to user experience and compliance while driving overall excellence for user support and internal operations. Run incubation and governance programs for payments and banking products (Stripe Managed Payments, Stripe Capital, fiat‑to‑crypto onramp/Payin integrations), guiding features from private beta to general availability by validating operational readiness with go/no‑go dashboards and incubation graduation criteria that measure operations KPIs (CSAT, agent productivity, and costs), and by defining support SOPs for internal and vendor support teams. Lead product compliance and operational‑capacity programs for payments and banking product betas, coordinating Legal, Tax, and Risk to identify regulatory gaps (global sales tax compliance, KYC/KYB requirements) and deploy targeted automations and tooling (AI support agents, AI‑powered onboarding) to increase operational cost savings, limit liability for non‑compliance, and inform support resource planning and budgeting. Who You Are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. Preferred qualifications are a bonus, not a requirement. Minimum Requirements Bachelor’s degree or foreign equivalent in Business, Management, Economics or a related field, plus 2 years of experience managing timelines, resources, and stakeholder expectations to deliver results that align with organizational goals. 2 years of experience documenting operational processes. 2 years of experience designing and implementing process improvements. 2 years of experience scaling support operations. 2 years of experience communicating technical concepts to users and stakeholders. 2 years of experience building queries using SQL. 2 years of experience analyzing large datasets to draw conclusions and make recommendations. Salary $148,450 – $210,600 per year (base salary range; sales commissions/bonuses may apply). Benefits Equity, company bonus, or sales commissions/bonuses. 401(k) plan. Medical, dental, and vision benefits. Wellness stipends. Work Details 40 hours per week. Up to 50% telecommuting permitted. Multiple positions available. NY19 #J-18808-Ljbffr The Consulting Solutions