Eligibility Coordinator (Murray, UT)

Eligibility Coordinator

The Eligibility Coordinator is an entry level position and will provide customer service, determine, maintain and terminate member and/or dependent eligibility for health care benefits.

Essential Duties and Responsibilities include but are not limited to:

• Know the plan rules for eligibility as outlined in the Summary Plan Description (SPD) for each fund.
• Collect completed enrollment forms and add all members and their eligible dependents to the BeneSys computer system and any/all outside carrier systems; send requests for additional documentation on incomplete enrollment forms and/or denial with rights to appeal.
• Audit vendor reports and invoices on a monthly or weekly basis.
• Determine qualifying events and notify member/dependent of COBRA rights.
• Prepares and mails eligibility correspondence including but not limited to enrollment forms, enrollment packages and self-payment notices.
• Scan and index documents into document storage system.
• Provides exceptional customer service via phone and email to internal and external customers.
• Regular and predictable attendance is an essential function of this job.

Qualifications:

• Prior experience in a clerical and customer service, preferred
• Post High School education or prior related work experience, preferred
• Excellent customer service and phone skills
• Proficient in MS Word, Excel and Outlook
• Ability to read and interpret eligibility plan rules, department rules and procedures manual and COBRA compliance manual
• Ability to speak clearly and effectively in order to explain eligibility requirements to members, dependents, providers and union officials
• Ability to multi-task

Work Schedule - Full time. Monday - Friday, 7:30am - 4:00pm. Required in office (no at-home days).

Competitive Benefits and Compensation Package:

• Paid Time Off (PTO) including 15 days of PTO during first full calendar year!
• Medical, dental, vision, and life insurance
• Company-paid basic life, short-term disability, long-term disability, and AD&D insurances
• 401k with employer match
• Tuition reimbursement program
• Career development opportunities
• Referral bonus for all successful full-time referrals

Pay - The rate for this position is $24.00 - $25.50 per hour. Actual rate offered dependent on skills, experience, education and other business factors.

Our Culture:

• Collaboration: working together across 31 locations to achieve the best for the company and our clients
• Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
• Integrity: doing what we say we will do. Upholding strong ethical and moral principles

ADA & EEO Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.