Rental Coordinator - Kissimmee, FL - Pumps

Are you seeking a rewarding career with a respected company? Join Opifex-Synergy Pump division where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.

We provide high-quality, customer-focused de-watering and fluid transfer solutions. With decades of expertise, our pump division delivers comprehensive solutions from design to on-site installation, system monitoring to dismantle and demobilization, and manufactures over 50% of our products in-house.

The Rental Coordinator position focuses on building customer relationships, handling rental orders, tracking equipment locations and availability, coordinating logistics, managing billing, and addressing invoice inquiries. The position also involves collaborating with the outside sales team to ensure exceptional customer service and support.

Essential Functions

• Provide outstanding detail-oriented support processing rental reservations/agreements, invoices, equipment checks, and credit applications.
• Use company systems and tools, like Salesforce and ERP, to effectively document, track, and manage all sales activities.
• Apply excellent verbal and written communication skills to provide clear and effective support to sales and management teams.
• Manage the receiving, organization, tracking, and relocation of equipment and attachments.
• Maintain accurate and up-to-date inventory records.
• Deliver exceptional customer service by phone or through in-person walk-ins, completing all necessary paperwork.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Required Education and Experience

• Bachelor's degree or equivalent experience preferred.
• Superior talent for building and maintaining relationships.
• Experience in processing and managing detailed paperwork.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Strong skills in computer operations and Microsoft Office Suite are crucial for daily tasks.
• Must have excellent communication and customer service skills.
• Primarily an office role, but candidates must be prepared for frequent outdoor yard visits for equipment order fulfillment.

Military service will be considered in lieu of education/certification experience as applicable.

Supervisory Responsibilities

• None

Work Environment

• Primarily a front-desk or customer service office setting with standard office tools (computers, phones, CRM systems).
• Frequent interaction with customers, vendors, and staff in person, by phone, and by email.
• Regular visits to the adjacent shop and yard to coordinate with technicians or support customers, with occasional exposure to noise, dust, grease, machinery, and weather.
• Requires comfort moving between office and more active, industrial settings, plus strong communication and multitasking across departments.

Travel Required

• None

Physical Demands

• Moderate physical activity supporting both office and operational tasks, including occasional bending, squatting, reaching, and lifting up to 50 pounds.
• Regular movement between indoor and outdoor areas, including uneven surfaces and proximity to machinery during shop or yard visits.
• Extended periods of standing, walking, or sitting depending on daily assignments.
• Manual dexterity and visual acuity for using computers, phones, and handling paperwork, along with situational awareness in multi-use work zones.

Other Duties

Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.

Our Benefits & Perks

We want our team members to feel supported, valued, and set up for long-term success. Our benefits are designed to take care of team both at work and at home.

Core Benefits:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with company contributions
• 401(k) & Roth retirement plans with company matching
• Generous paid time off and company paid holidays
• Company Paid Wellness, Employee Assistance and Discount Programs
• Boot/PPE Annual Allowance
• Career Development & Company Paid Training

Benefit eligibility can vary by role, and not all benefits apply to every position. During the hiring process, we'll walk you through the benefits specific to this role.

Additional Eligibility Requirements

At Opifex-Synergy, we prioritize the safety and well-being of our employees, customers, and the communities we serve. As a condition of employment, all successful candidates must satisfactorily complete a background check and drug screening, administered and evaluated in accordance with applicable state and local law. By applying for this position, candidates consent to this screening process. This requirement applies to all positions and helps us maintain the highest standards of safety and security for our team.

Opifex-Synergy is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.