VALET

Job Description

Job Description

About Us:

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.(About Us. Our Legacy)

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position: 

At Ace, we are committed to our core values of accountability, communication, family, exceptional service, and profitability. We believe that by embracing these values, we can create a positive and thriving work environment while delivering the highest level of service to our guests. As such, we seek individuals who can contribute directly to our commitment to delivering top-notch customer service and enhancing the profitability of our operations. The duties entail the following:

Accountability

• Promptly and safely park and retrieve vehicles following company policies and procedures. 
• Ensure keys are securely stored.
• Adhere to company policies and safety guidelines at all times.

Communication  

• Greet guests warmly and professionally, establishing a positive first impression.
• Effectively communicate parking procedures and fees to guests.
• Assist customers with any questions or concerns they may have and handle any issues in a calm and  professional manner.
• Coordinate with fellow team members to ensure efficient service delivery.

Family  

• Foster a collaborative and supportive team environment, treating colleagues as an extension of your work family. 

• Assist team members during peak times or when needed, promoting a sense of unity and cooperation within the department.

Exceptional Service

• Provide outstanding customer service by promptly assisting guests with their parking needs and answering any questions or concerns.

• Exhibit a friendly and courteous demeanor, always willing to go the extra mile to meet guest expectations.

• Maintain cleanliness and organization of the parking lot and surrounding areas, including clearing any debris or trash.

• Provide additional customer service assistance as needed, such as carrying bags or assisting with directions.

Profitability

• Maximize revenue by efficiently managing parking spaces and ensuring all fees are collected accurately.
• Report any maintenance issues or equipment malfunctions promptly to minimize downtime.

About YOU:

To work at our company, you should possess the following experience and attributes:

• High school diploma or GED.

• Excellent communication and interpersonal skills.

• Strong sense of accountability and responsibility.

• Ability to work effectively in a team environment.

• Exceptional customer service skills.

• Reliable, friendly, and ability to create a lasting impression.

• Physical ability to move quickly and lift heavy items (up to 50 lbs.)

• Previous valet or customer service experience is a plus.

What We Can Offer You for All Your Hard Work:

• An hourly wage plus tips.
• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday full-time and part-time employees
• Discount programs

ACE Parking is an Affirmative Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of the U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply (EEO/M/F/V/D)