Client Support Specialist (Remote)

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Are you someone who enjoys helping others, solving problems, and working with technology? We're looking for a Client Support Specialist to join our team and provide support for proprietary benefits administration platforms used by clients across the organization. Please see position details below:

• This is a temporary position that will start on 9/1 and will continue through November.
• Pay is $23/hr.
• This is a fully remote opportunity. We wll provide you with the equipment as long as you have your own high speed internet.
• Schedule is Monday - Friday, 8am - 5pm, Pacific Time.

How you'll make an impact

What You’ll Do

As a Client Support Specialist, you'll serve as a key resource for clients and internal partners by supporting benefits eligibility systems and ensuring a positive user experience.

Responsibilities include:

• Respond to customer inquiries via phone and email, providing timely and professional support.
• Assist users with system navigation, troubleshooting, and general product support.
• Maintain benefit eligibility records and process member updates accurately.
• Investigate and resolve issues while partnering with technical teams when escalation is needed.
• Document requests, issues, and resolutions in accordance with established procedures.
• Support new client implementations, onboarding activities, and user training.
• Conduct data audits and help resolve discrepancies.
• Participate in user acceptance testing (UAT) for new system enhancements and functionality.
• Manage customer correspondence and maintain accurate electronic records.
• Collaborate with Client Services, Account Management, and IT teams to ensure excellent customer outcomes.

What Makes You Successful

• A strong customer-focused mindset and passion for helping others.
• Ability to learn new systems and technical processes quickly.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• High attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working independently in a remote setting while collaborating across teams.

About You

• Experience in customer service, call center, client support, administrative support, or a related role.
• Strong computer skills, including Microsoft Outlook, Word, and Excel.
• Ability to troubleshoot issues and confidently support users of web-based applications.
• Associate degree or equivalent combination of education and experience preferred.

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#Contingent

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)