Regional Service Manager (MS, AL, GA, FL)

Full-time

Job Description

Position Purpose:

The Regional Service Manager is responsible for providing service training for all Hendrickson products, addressing customer complaints related to product performance, and supporting Hendrickson divisions at OEMs when requested, by contacting Fleet/End Users, Truck and Trailer Dealers, Spring Repair Shops, Auxiliary Axle Installers, and OEM Regional Service Managers.

Essential Functions:

Connect with fleet accounts, Original Equipment Manufacturers (OEMs), repair shops, and dealers to provide ongoing education and information on use, repair, and maintenance of Hendrickson products.

Respond to and resolve all customer issues and/or concerns in a timely and effective manner.

Support and monitor test installations of Hendrickson components and suspension systems.

Provide periodic reports on the performance of Hendrickson products.

Collaborate with sales managers to assist in resolving field complaints related to Hendrickson products.

Conduct service training to dealer mechanics to educate them on proper use and repair tactics of Hendrickson products.

Review recommended service procedures, failed components, and current offerings to offer solutions.

Monitor competitive activity within the market to suggest counter actions.

Supervise installations of Hendrickson products as necessary to ensure proper steps are taken.

Effectively manage product, customer, and competitor information, such as but not limited to, new product offerings, price trends, incentives, and market penetration through gathering data and communication.

Develop and maintain detailed customer files that may include fleet contact reports, dealer contact reports, maintenance lists, and calendars.

Provide technical support and education to cross-functional teams and District Sales Managers within the organization.

Represent Hendrickson at industry trade shows as assigned.

Maintain awareness of company products offered and market trends.

Other duties as assigned.

Education and Training

A bachelor's degree in a related field preferred.

Minimum Qualifications

Must live in or be willing to relocate to the assigned territory.

A minimum of 5 years' experience in a field service role required.

Experience in the commercial transportation industry preferred.

Territory experience is preferred.

Strong written, verbal, and interpersonal skills required.

Presentation skills required.

Ability to train others is required.

Ability to travel around 75% of the time.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
Benefits
We offer a full complement of benefits that include medical, dental, and vision insurance; life, travel, and disability insurance; a flexible spending account; 401K plans; a pension plan; paid holidays and vacation. We also offer financial assistance programs if you decide to adopt a child or want to pursue further education. We have a comprehensive wellness program and an Employee Assistance Program, that supports individuals in the proactive management of their overall health and wellness.

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Regional Service Manager (MS, AL, GA, FL) in Woodridge, IL vacancy

Service Delivery Manager
...with offices in Columbus (GA), Chesapeake (VA), West Palm Beach (FL), Addison (TX), and Naperville... ...specialize in delivering services and support to help... ...Overview: Service Delivery Manager – Naperville Facility We... ...knowledge. Strong knowledge of MS Windows operating systems,...
Suggested
Hourly pay
Virtucom, Inc.
Naperville, IL
a month ago
Director Legal Operations
$149.08k - $198.78k
...legal support. You will design and manage how work is received, prioritized... ..., and continuously improve how services are delivered as the function grows... ...,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC,...
Suggested
Full time
Temporary work
Lumen
Joliet, IL
2 days ago
Client Executive Manager- Enterprise
$126.52k - $168.68k
...connectivity, join us today. The Role The Client Executive Manager leads a high-performing sales team focused on... ...Based Pay Ranges $126,518 - $168,683 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $132,847 -...
Suggested
Full time
Contract work
Temporary work
Work from home
Home office
Lumen
Joliet, IL
1 day ago
Senior Director Customer & Network Transformation
$174.88k - $233.17k
...ticket hops, outage duration, and service reliability through automation and... ...technology environments ~5+ years leading managers and senior technical leaders ,... ...74,876 - $233,168 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT...
Suggested
Full time
Temporary work
Remote work
Shift work
Night shift
Lumen
Joliet, IL
4 days ago
Account Director Senior - Public Sector Business Development
$132.3k - $176.4k
...organizations and briefs senior management on high dollar opportunities... ...objectives Promote and position Lumen services and solutions through direct and... ...300 - $176,400 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC,...
Suggested
Full time
Contract work
Temporary work
Lumen
Joliet, IL
18 hours ago
Operations Manager
...Position Overview Manage day-to-day operations of a commercial calibration... ...operations, customer service, shipping & receiving, quality... ...where relevant. 8. Support the Regional Director/VP in key initiatives... ...skills. 6. Knowledge of MS Office applications. 7. Ability...
Full time
Local area
Relocation package
SIMCO Electronics
Naperville, IL
2 days ago
Area Manager- Chicago
...related experience. This role manages multi-sites, leads and drives... ...and Tasks: Ensure efficient service execution of all new and existing... ...top 20 customers within the region. Maintaining comprehensive... ...Details Highly proficient in MS Office suite of products (Excel...
Full time
Xylem
Bolingbrook, IL
4 days ago
Account Director Senior - Public Sector
$124.04k - $165.38k
...account plans and pursuit strategies, manages a qualified opportunity funnel,... ..., IT solutions, managed services, professional services, and related... ...,037 - $165,375 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC,...
Full time
Contract work
Temporary work
Work at office
Lumen
Joliet, IL
1 day ago
Account Manager II - Wholesale
$65.79k - $87.72k
...The Role The Wholesale Account Manager is responsible for driving revenue... ..., post-sales order submission, and service delivery coordination. Maintain... ...$65,793 - $87,715 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT...
Full time
Temporary work
Work at office
Remote work
Lumen
Joliet, IL
4 days ago
Account Manager- Employee Benefits
...Description: Title: Account Manager – Employee Benefits Work... .../Supporting: Longwood, FL | Experience: Level-Funded and... ...Funded Plans Supporting: Shared Services - provides service support to... ...~ Proficiency in MS Office (Outlook, Word, Excel)...
Remote work
Insurance Office of America
Naperville, IL
2 days ago
Branch Manager
...Pennsylvania. 15905. Position Title: Branch Manager Business Unit: Retail Reports to: Varies... .... Incorporate FNB digital products and services into customer interactions. Using FNB approved... ...computer and job-related software MS Word - Basic Level MS Excel - Intermediate...
Work at office
Night shift
First National Bank of Pennsylvania
Westmont, IL
1 day ago
Marketing Operations Manager
...Marketing Operations Manager CBU | Naperville | Full Time | Permanent Wilton is a global heritage brand with a 95-year history in baking... ..., or go-to-market processes. Instructions High proficiency in MS office, specifically excel, along with strong analytical...
Permanent employment
Full time
Condifa
Naperville, IL
1 day ago
Account Executive Officer, Ocean Marine Luxury Yacht
...of Travelers.What Will You Do?Manage the profitability, growth,... ...Managing Director (MD) to develop region/group sales plans.May assist... ...free professional counseling services, health coaching and other... ...SummaryLocation: CT - Hartford; FL - Tampa; GA - Alpharetta; FL - Orlando;...
Full time
Local area
The Travelers Indemnity Company
Naperville, IL
4 days ago
Regional Manager - AAC Sales & Clinical Operations
$100k
...Day, Job Category: Marketing, Regional Director - AAC Sales &... ...primarily desk‑based or remote‑management role. The Regional Director will... ...hospitals, rehabilitation programs, ALS programs, and other referral... ...needs before growth impacts service levels, market coverage, or...
Full time
Local area
Remote work
Monday to Friday
Shift work
Night shift
Weekend work
Afternoon shift
Early shift
Protech Medical
Naperville, IL
5 days ago
Senior Project Manager
$140k - $165k
...About the Role The Senior Project Manager - Construction is responsible for leading... ...Identify opportunities for additional services or future projects with existing clients.... ...in project management software: Procore, MS Project, Bluebeam, etc. OSHA knowledge...
Full time
Contract work
For subcontractor
Work at office
Local area
Berglund Construction
Westmont, IL
4 days ago
Field Service Coordinator
$50k - $55k
...Field Service Coordinator Job Location US-IL-Bolingbrook # of Openings... ...responsibilities as needed and directed by Management Qualifications Bachelor's degree... ...experience Computer skills including MS Office, Excel, SAP a strong plus Strong...
For subcontractor
Shift work
Day shift
Daifuku Intralogistics America Corporation
Bolingbrook, IL
18 hours ago
Field Service Coordinator
...oversees projects and financials for Field Service/ Resident System Support (RSS)... ...responsibilities as needed and directed by Management Qualifications Bachelor's degree or... ...experience Computer skills including MS Office, Excel, SAP a strong plus Strong...
For subcontractor
Daifuku Intralogistics America
Bolingbrook, IL
1 day ago
Operations Support Manager
$80k - $85k
...will oversee new startup functions including project management, systems training, and equipment set up. Operations Support... ...within ShipBob's dashboard and suite of fulfillment services. This role reports to the Regional Director, Fulfillment Operations, who also serves as...
Full time
Work at office
Local area
Flexible hours
ShipBob Inc
Bolingbrook, IL
1 day ago
Solar EPC Operations Specialist
...transition of awarded projects from bid through turnover to the project management and field teams — ensuring civil/mechanical scope, subcontractor... ...~ Proficiency in Microsoft Office Suite; advanced Excel skills; MS Project; Bluebeam and PlanSwift a plus ~ Ability to read plans...
Full time
Temporary work
For subcontractor
Work at office
LiveWire Construction Inc.
Westmont, IL
14 days ago
Project Manager (Westmont)
...and beyond. Job purpose A Project Manager provides overall management direction to... ...PMP) certification a plus. Proficient in MS Office products, especially Excel and... ...are one of the largest contractors in the region. We are committed to sustainable practices...
Full time
Contract work
For contractors
For subcontractor
Weekend work
Afternoon shift
K-Five Construction Corporation
Westmont, IL
3 hours ago
Senior Project Manager (Westmont)
$140k - $165k
...About the Role The Senior Project Manager - Construction is responsible for leading... ...Identify opportunities for additional services or future projects with existing clients.... ...in project management software: Procore, MS Project, Bluebeam, etc. OSHA knowledge...
Full time
Contract work
For subcontractor
Work at office
Local area
Berglund Construction
Westmont, IL
1 day ago
Project Manager III
...Project Manager IIIHot Job Naperville Office - Naperville, IL 60563OverviewSalary Range $... ...adapted customer expectations on timing, service availability or other matters.Identify and... ...priorities, and meet deadlines.Proficient in MS Office software and general project...
Full time
Contract work
Work experience placement
For subcontractor
Local area
Night shift
Surf Internet
Naperville, IL
3 days ago
Medication Access Coordinator
$22.91 - $42.6 per hour
...in patient assistance programs and collaborates with social services and case management. Assists pharmacists with preparing letters of medical... ...organized. [Required] Basic to moderate proficiency skill set in MS Office: Word, Excel and Outlook. [Required] Education:...
Full time
Work experience placement
Local area
Monday to Friday
Flexible hours
Shift work
AdventHealth
Bolingbrook, IL
3 days ago
Advanced Air Mobility Associate Project Manager
$95k - $130k
...Mobility (AAM) Associate Project Manager with expertise in Aviation... ...the professional engineering services industry, coupled with a solid... ...programs (CIPs) for municipal and regional airports, as well as private... ...SummaryLocation: Indianapolis, IN; Orlando, FL; Chicago Downtown, IL; Lisle,...
Full time
Internship
Hanson Professional Services
Lisle, IL
4 days ago
Project Manager Lead
...OverviewInternational is seeking a Logistics Way Project Manager Lead to join our team based out of our... ...certification preferred.• Proficiency in MS Project or other project management tools... ...champion of the truck and transport services industry. To learn more, visit...
Permanent employment
H1b
Visa sponsorship
International Motors
Lisle, IL
5 days ago
Blood Bank Manager OR Transfusion Services Manager in Illinois
...Job Description NEW Laboratory Manager/Supervisor OR Blood Bank Manager opening at one... ...hire an experienced Blood Bank/Transfusion Services Supervisor or Manager to oversee a high... ...environment. \n Requirements: \n - MS Degree preferred, BS Degree Required \n...
Hourly pay
Local area
Relocation package
KA Recruiting Inc.
Naperville, IL
17 days ago
Facility Operations Supervisor
...can assure the safety and cleanliness of the club. As the Supervisor you will work the opposite schedule of the Facility Operations Manager and act as Manager on Duty when needed. You must be adaptable to meet all of Life Time's needs.Job Duties and...
Flexible hours
Life Time Fitness
Naperville, IL
4 days ago
Senior Civil Project Manager Land Development
...CULTURE - A workplace rooted in Integrity, Service, Inclusion, Excellence, and Innovation.... ...Summary of the RoleAs a Senior Civil Project Manager, you will be responsible for managing a... ...; Naperville, IL; Charlotte, NC; Tampa, FL; Bentonville, AR; Long Beach, CA; Ontario...
Work at office
Immediate start
Remote work
Flexible hours
Core States Group
Naperville, IL
6 days ago
Area Facilities Manager
...difference in the lives of residents every day.As an Area Facilities Manager, you oversee maintenance operations for a home community and... ...home communitySupport Maintenance Coordinators across your regional clusterEnsure compliance with life safety, AHJ, and regulatory...
Contract work
Work at office
Weekend work
Dignity Home Care Inc
Naperville, IL
4 days ago
Area Facilities Manager
...in the lives of residents every day. As an Area Facilities Manager, you oversee maintenance operations for a home community and support... ...home community • Support Maintenance Coordinators across your regional cluster • Ensure compliance with life safety, AHJ, and...
Contract work
Work at office
Shift work
Weekend work
Sunrise Senior Living
Naperville, IL
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Regional Service Manager (MS, AL, GA, FL). Be the first to apply!