Patient Navigator - Non-Clinical - PE Pathology-HS Lab-Cytology - USA Health Physicians Group

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Responsibilities

• Provides individualized assistance to clinicians, treatment teams, ancillary testing company representatives, patients, and pathology faculty to achieve patient-centered, evidence-based care
• Acts as a link between the department of pathology, patients and care providers to facilitate pathology services.
• Works with care teams to overcome obstacles to specimen testing requests by utilizing all available resources, both internal and external, to improve care outcomes.
• Serves as Pathology Patient Navigator to USA Health Physician Group specialty areas/service lines and outside institutions by providing information, support, and assistance to patient care teams and testing facilities.
• Maintains frequent contact with care teams and testing facilities by telephone, in writing, and by email
• Maintains communication with the patient’s care team as well as their primary care provider to facilitate timely identification of patient issues to prevent care delays.
• Stays abreast of all aspects of service line care and treatment methods; provides patients, care teams and testing facilities with information regarding access to resources and support
• Maintains navigation records in a timely manner using a database
• Maintains confidentiality and exhibits professional conduct when interacting with patients, family caregivers and medical professionals
• Organize specimen records and manage shipping of specimens from the Department of Pathology, to facilitate timely services
• Facilitates scheduling of specimen pick-up appointments for patients and clinical trials staff.
• Collaborates with Clinical laboratory staff for reference lab send outs and management resources.
• Matches unmet needs with referrals to internal and external resources, including but not limited to pathologist, lab management, testing representatives.
• Identifies alternative payment resources for the non-insured and underinsured.
• Serves as a patient advocate on the multidisciplinary team.
• Oversees all phases of specimen send out/referrals and tracking from request to return.
• Articulates service and customer relations improvements to ensure effective handling of all patient specimens
• Participates in service line performance improvement activities.
• Files and retrieves pathology case materials as needed for continuation of care, clinical trials, research and review.
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Additional Information

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Qualifications

• High School Diploma or equivalent and 2 years of related experience Required OR
• Successful completion of a vocational program in a healthcare related field and 1 year of related experience Required
• Higher education may substitute on a year-for-year basis for the required experience Preferred
• Comparable combination of education and experience may substitute for the above requirements.

Knowledge, Skills, and Abilities

• Excellent oral and written communication skills for effective communication of information HighExcellent oral and written communication skills for effective communication of information High
• Knowledge of basic medical terminology. MediumKnowledge of basic medical terminology. Medium
• Ability to understand and follow instructions, work independently and efficiently HighAbility to understand and follow instructions, work independently and efficiently High
• Possesses a thorough working knowledge of both the laboratory and hospital computer systems and is able to perform all system functions necessary as it relates to results reporting and record keeping. MediumPossesses a thorough working knowledge of both the laboratory and hospital computer systems and is able to perform all system functions necessary as it relates to results reporting and record keeping. Medium
• Basic computer and data entry skills. HighBasic computer and data entry skills. High