Remote Internet Data Center Operations Support Specialist

Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

At M5 Hosting, we are a close-knit team of enthusiastic geeks who love to solve problems and build cool infrastructure for our customers. Your Linux/Unix systems administration experience, clever solutions and ability to solve problems will be respected and appreciated by the rest of the team and customers. Our customers are typically other IT professionals not end users.

M5 Hosting has been providing dedicated server hosting services for more than 20 years. In addition to the dedicated server hosting M5 has an IaaS Cloud Hosting / Public Cloud service and offers colocation. M5s cloud business is growing. We operate in 4 Data Center facilities in San Diego, Europe, and Asia. More are coming.

As an Operations Support Specialist, you will work 40 hour per week shift. We need to fill two shifts, a swing shift in the evenings and a weekend 4x10hr graveyard shift. Other arrangements possible.

Your duties include:

Assume ownership of technical issues and drive them to resolution.

Respond to trouble tickets from customers and those generated M5’s monitoring tools.

Follow standard support procedures and accurately log ticket activity.

Work closely with other M5 team members and share knowledge with the entire team.

Monitor the health and status of M5’s cloud infrastructure.

Provisioning equipment in our data centers for new sales.

Work specific tasks within the San Diego data center facilities frequently, but can work remote most of the time.

On call rotation may be assigned.

To be successful in this role, you need:

Customer service skills (communicate with mostly other IT pros).

Analytical problem solving skills.

In depth knowledge of Linux and Windows (the vast majority of our servers run Linux).

Excellent English Language skills (written and spoken)

TCP/IP Networking experience a plus.

Cloud and virtualization experience a plus.

Can complete on-line technical training courses and certifications.

Performance Objectives:

Integrate with the team, sharing knowledge and experience.

Reliably work your shift responding to events and customer requests.

Follow M5 procedures and participate in recurring maintenance and normal operations procedures.

Actively try to improve and expand your knowledge and experience.

Compensation:

DOE, plus medical, retirement plan and Paid Time Off, training and education plan.

employment type: full-time

Flexible work from home options available.

Compensation: $50,000.00 - $75,000.00 per year

M5 Hosting started as M5 Computer Security back in 2001, helping businesses in San Diego identify broken processes in their IT infrastructure. A few years later, I realized there was a great need for dedicated Linux servers without long-term leases or bundled services. So the company pivoted into a new line of business and became M5 Hosting.

We had five OpenBSD servers that got rented right away. We kept expanding, eventually adding FreeBSD, other Linux distributions, and Windows. By 2005, we had over 100 servers. Today, we manage thousands, in 5 data centers on 3 continents.

Our customers vary from independent consultants to startups to large enterprises. We equally support someone who needs a single VM and companies that require hundreds of dedicated servers in multiple data centers. In many cases, those are the same businesses that have scaled their infrastructure with us from the very beginning.
We build the infrastructure you need. You can choose cloud hosting, colocation, or dedicated servers, or combine them all under a single account in the same VLAN. Whenever you need support, our team of engineers is there to help.
As of 2024, we are 15 full-time team members. We own our network and server infrastructure, and have been growing every year, making the Inc. 5000 Fastest-Growing Private Companies list four times, in 2017, 2021, 2022, and 2023.