General Adjuster

About the Organization Vanguard, founded in 1997 solely as an independent adjusting firm, today serves not only as an adjusting firm but also as a third‑party administrator and catastrophe claim unit. With growing influence in London, it has become one of the city’s largest independent adjusting and TPA firms. Vanguard has handled first‑party property and casualty claims for both the domestic and London markets for over 20 years and believes its superior investigative and reporting techniques delivered by highly seasoned staff set it apart. The motto is "EVERY CLAIM COUNTS." If you are looking to become part of our growing family company, driven by the latest technology and staffed with top talent, we encourage you to apply with Vanguard today. Position Title Field Adjuster Description A General Adjuster plays a crucial role in evaluating insurance claims that are often complex and high‑value, determining the insurance company’s financial responsibility for property or physical damage. They act as the bridge between policyholders and insurers, ensuring claims are handled fairly and within the terms of the policy. In essence, a General Adjuster’s primary objective is to manage the claims process efficiently and fairly, balancing the company’s interests and the obligations to policyholders. The General Adjuster also safeguards sensitive information and follows company policies to maintain SOC2 security, confidentiality, and data integrity standards. Job Requirements Adjust large commercial losses throughout New Jersey and surrounding states; will also handle CAT claims and large losses outside New Jersey during certain events. Investigate residential and commercial Lloyd’s of London insurance claims (complex, high‑value) in a variety of settings. Use knowledge of property and construction, or of the specific industry or business affected, to personally conduct property inspections and photograph claim sites as necessary to depict and substantiate losses or damage. Obtain necessary information from the claimant and from experts such as architects, engineers, builders, construction workers, police officers, and others to fully and accurately assess the loss extent. Work cooperatively with expert witnesses, attorneys, public adjusters, and carrier examiners as needed to conduct investigations, confirm findings, and support evaluations. Apply understanding of insurance policies and policy interpretation, establishing appropriate loss estimates based on all relevant information and findings. Recommend the reasonable and proper amount the insurer should pay on a claim. Ensure the accuracy of information collected and reported, and guard against fraudulent claims by drawing accurate conclusions based on critical issues identified. Prepare accurate, clear, thorough, and concise capture reports and letters to insurance carriers on conclusions and recommendations. Maintain accurate, thorough field notes, journal entries, and time and expense records as required. Manage and train Field Adjuster trainees. Organize and allocate tasks, ensuring efficient workload distribution and timely completion of assignments. Offer support, mentorship, and training to employees, helping them develop skills and improve performance. Evaluate employee performance, providing feedback and identifying areas for improvement. Ensure employees adhere to company policies, safety regulations, and industry standards. Safeguard claimant, policyholder, and company information by following SOC2 security, confidentiality, and data integrity protocols; promptly report any potential compliance, security, or data‑handling concerns. Perform additional responsibilities as needed to support business operations and compliance objectives. Position Requirements High school diploma or equivalent required; bachelor’s degree preferred. Applicable active license in the state where you inspect claims. Five or more years of property claims adjusting with strong commercial property claims experience. Experience with large, complex residential and commercial claims handling. Experience with Lloyd’s of London claims. Ability to identify damages and properly present this information in reports to clients while logging and maintaining file notes per carrier guidelines in claims management systems. Ability to identify subrogation and salvage opportunities. Knowledge of coverages provided within various homeowner and commercial policies. Capability of writing structural damage estimates for severe losses. Strong experience in report writing and ability to complete reports within carrier SLAs. Ability to effectively and independently manage workload while exercising good judgment. Effective negotiation skills. Strong written and oral communication and interpersonal skills. Professional communication with policyholders, claim management, and insurance company personnel. Proven ability to provide exceptional customer service. Computer skills with ability to work with multi‑faceted systems. Proficiency in all aspects of Xactimate and experience working within claims management systems. Strong proficiency in Microsoft Office Suite. Location Vanguard Management, New Jersey EEO Statement Vanguard is committed to a diverse and inclusive workplace. Vanguard is an equal‑opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. Application Status This position is currently accepting applications. #J-18808-Ljbffr