Medical Information and Services Assistant

Medical Information & Services Assistant (MISA)

The Department of Corrections, Division of Health & Rehabilitation Services, is recruiting for a Medical Information & Services Assistant (MISA) position at the Anchorage Central Office (ACO) located in Anchorage, Alaska.

What You Will Be Doing: This position is responsible for scheduling and coordinating offsite medical care that has been deemed essential for an inmate in the care and custody of DOC. This includes reviewing the electronic health care record system for offsite referrals that need to be scheduled, communication with community medical providers, scheduling the needed care, communication of pre/post special instructions, as well as the coordination of the master centralized transportation calendar. This position requires organizational skills, the ability to multi-task, good communication skills, critical thinking to aid in understanding of the care needed, urgency and prioritization of tasks and the ability to collaborate within and outside of our system; especially with our transport team and facility staff (i.e. health practitioners, nurses and doctors).

Our Mission, Values, and Culture: We are dedicated to providing essential health care and to promoting rehabilitation. We are committed to a culture of professionalism, quality and safety. We seek applicants who are interested in furthering the HARS Mission and who will strive to uphold the Division's Core Values of Respect, Integrity, Compassion, Teamwork and Safety.

Benefits of Joining Our Team: We are seeking applicants who are highly motivated and competent to join our diverse team and provide care to an underserved group of people across the State of Alaska. This position will provide you with an opportunity for professional growth and assisting people in returning to the community as better citizens.

The Working Environment You Can Expect: This position is located in the Atwood building in beautiful downtown Anchorage; covered parking at the Linny Pacillo parking garage is provided for employees. This position works primarily out of Anchorage Central Office.

Who We Are Looking For:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.

Minimum Qualifications

Two years of specific experience in a medical office, clinic, or healthcare facility providing such clerical support services as reception duties, answering routine questions on services or products, preparing and retrieving information from electronic or hard copy medical files while maintaining confidentiality, recording expenditures and receipts, proofreading, and/or typing routine correspondence. OR Three years of general clerical experience that includes clerical tasks such as performing reception duties, answering routine questions on services or products, retrieving information from electronic or hard copy files, recording expenditures and receipts, proofreading, and/or typing routine correspondence. This experience may be met by service as an Office Assistant 1 or its equivalent with another employer.

Substitution: Either an Associate's Degree from an accredited institution in Health Information Technology or closely related field of study or a certificate of successful completion from an accredited program in medical transcription or medical coding may substitute for two years of the requisite experience.

Special Note: Some positions in this class may require successfully passing a background check per AS 47.05.300 - 47.05.390 and 7 AAC 10.900-7 AAC 10.990.

Additional Required Information

Required Documents

• List 3 performance evaluations
• 3 professional references

Legal Employment

The State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

Education

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

Work Experience

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Prea Notification

The Department of Corrections follows and maintains federal and state requirements standards including, but not limited to, Prison Rape Elimination Act (PREA) standards which apply to all public and private institutions that house adult or juvenile offenders. PREA standards preclude the department from hiring or promoting anyone who has engaged in, or been convicted of any conduct which would violate PREA standards related to sexual assault including:

• Sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution;
• Convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or
• Has been civilly or administratively adjudicated to have engaged in the activity described above.

Criminal History Checks/Apsin/Acoms

Please be aware – this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

Fingerprint Notice

All Department of Corrections employees are required to be fingerprinted. The successful candidate must pass a criminal history check.

Eeo Statement

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call View phone number on click.appcast.io or 465-4095 in Juneau or View phone number on click.appcast.io (TTY) or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

Workplace Alaska Application Questions & Assistance

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at View phone number on click.appcast.io (toll free) or View phone number on click.appcast.io if you are located in the Juneau area. Requests for information may also be emailed to View email address on click.appcast.io. For applicant password assistance, please visit: