RV Resort Operations Lead — Guest Experience & Growth

RV Resort Managers are responsible for the operational &continued profitability of the resort & serve as the day-to-day point of contact for guests and residents. They are responsible for administrative activities, marketing, leasing & home sales of new and pre-owned homes, property maintenance, budgeting & most importantly resident & guest relations Job Duties Ensures guests & residents receive the highest levels of service consistent with Sun’s Customer Service philosophy (Essential) Handles resident & guest complaints in a timely & professional manner, communicating through a variety of means (Essential) Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites. Ensures bad debt is submitted to collections (Essential) Handles delinquencies & approves eviction proceedings while adhering to Sun’s policies (Essential) Reviews residency applications & approves or denies residency (Essential) Ensures compliance of policies designed to increase team member safety. Submits workers’ compensation accident & incident reports on a timely basis (Essential) Reports deficiencies which would adversely affect the operation of the resort to the RVP (Essential) Enforces resort rules & regulations (Essential) Ensures compliance with federal state & local agencies that regulate fair housing laws & resort operations (Essential) Ensures that overall resort appearance is well maintained & groomed to Sun’s curb appeal standards (Essential) Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures. Monitors, codes & approves all invoices for operating expenses & sales related costs. Maintains petty cash & activity accounts Consults RVP to determine the best course of action in the event a question or situation does not have an established guideline Oversees & accounts for balancing of RV income nightly. Signs off on bank deposits and forwards RV income report to Main Office Inspects & recommends purchase & renovation of used/repossessed homes. Markets models, pre-owned & brokered homes for sale. Prepares documents to list and sell homes Identifies & prepares sites for Sun Homes models. Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins Assists RVP with developing a marketing strategy & maintaining effective advertising to attract prospective guests Assists RVP with preparation of annual operating budget. Provides accurate data to assist in capital expenditure & expansion budget needs Reviews monthly property accounting reports and compiles reports for the Accounting department. Prepares monthly explanation of P&L variances Requirements High School Diploma or GED (Required) 2 years in property management/resort experience, including 2 years of supervisory experience (Required) 6 months in previous sales and leasing experience (Preferred) 6 months in experience with NetSuite (Preferred) General knowledge of property maintenance Ability to thrive in a fast-paced environment Working knowledge of basic accounting principles Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law Basic computer proficiency, including email, the internet and Microsoft Office Suite Flexibility to respond to resort needs during non-business hours Ability to live on-site within the resort (housing provided), if applicable Must have a valid driver's license Benefits Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family Vision Plan Voluntary Health and Dependent Care Reimbursement Accounts Life and Accidental Death and Dismemberment Insurance Short and Long-Term Disability Coverage 401(k) Plan with Sun matching contribution Employee Assistance Program Identity Theft Insurance Legal Assistance Plan Pet Insurance Tuition Reimbursement program providing financial support to team members who further their formal education Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty Job Reference: 136043 At Sun, we recognize that diversity fosters innovation. Apply now to join a company with an inclusive environment where you can be yourself and thrive! Accessibility Assistance If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN‑4343. Alternatively, an email may be sent to View email address on click.appcast.io. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job. US State Team Member Privacy Notice #J-18808-Ljbffr Woodlake Trails