Branch Manager

Job Title: Branch Manager


Department: Operations


Reports To: Regional President

Classification: Exempt Nonexempt

Summary

The Branch Manager oversees the daily operations, staff performance, and business development activities of the branch while driving growth in commercial banking and treasury management services. This role is responsible for building strong client relationships, generating new business, and ensuring the delivery of high-quality financial solutions that support commercial clients' cash-flow, liquidity, and operational needs. The Branch Manager also ensures compliance with regulatory guidelines, operational standards, and bank policies.

This individual's role plays a critical part in expanding the bank's presence in the commercial market, strengthening treasury management penetration, and ensuring the branch delivers both operational excellence and profitable growth.

Supervisor Responsibilities

This position supervises Branch Operations Staff at the assigned branch location. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. All supervisory responsibilities are carried out in accordance with the financial institution's policies and applicable laws.


Key Responsibilities

Branch Leadership & Operations

- Lead, coach, and develop branch staff to achieve performance goals and deliver exceptional service.

- Oversee branch operations, risk management, and compliance with all banking regulations.

- Ensure efficient and accurate transaction processing, cash management, and audit integrity.

- Manage branch budget, staffing, and scheduling to meet operational and financial objectives.

- Foster a collaborative, customer-focused culture aligned with organizational values.

Treasury Management

- Identify treasury management needs for business clients and deliver tailored solutions.

- Partner with product teams to implement services such as ACH origination, remote deposit, merchant services, positive pay, and digital banking tools.

- Conduct onsite visits and consultations with commercial clients to optimize cash-flow efficiency.

- Train branch staff to recognize treasury management opportunities and refer appropriately.

- Ensure proper onboarding, documentation, and setup for all treasury management products.

Commercial Business Development

- Develop and execute strategies to grow the branch's commercial banking portfolio.

- Source and cultivate new commercial relationships, including small business and middle-market clients.

- Conduct financial analysis to assess creditworthiness and support loan structuring alongside commercial lenders.

- Represent the bank at community events, networking functions, and business associations.

- Maintain strong relationships with existing clients, identifying cross-sell opportunities across lending, deposits, and treasury products.

Customer Experience

- Champion a relationship-based sales approach that focuses on long-term customer value.

- Monitor client satisfaction, resolve escalated issues, and ensure seamless delivery of services.

- Maintain in-depth knowledge of bank products, policies, and market trends to guide clients effectively.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Requirements

Qualifications

- Bachelor's degree in Business, Finance, or related field (or equivalent experience).

- 5+ years of banking experience, including 2+ years in branch leadership or similar management role.

- Demonstrated success in commercial business development and treasury management solutions.

- Strong knowledge of banking regulations, credit fundamentals, and commercial deposit services.

- Proven leadership, coaching, and team-building skills.

- Excellent communication, negotiation, and relationship-management abilities.

- Ability to analyze financial data, identify opportunities, and execute growth strategies.

Preferred Skills

- Experience managing a branch in a community or regional bank environment.

- Knowledge of commercial loan underwriting processes.

- Familiarity with digital banking platforms and treasury technology.

- Strong community involvement and local market awareness.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop or kneel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires travel when making business development calls, attending community events/meetings, and internal meetings/training.

The noise level in the work environment is usually moderate.