Bilingual Account Manager (English/Spanish)

Job Description

Job Description

Bilingual Account Manager (English/Spanish)

On-Site | Full-Time

Monday–Friday | 8:00 AM – 5:00 PM

Salary: $50,000–$60,000 (Exempt)

Position Overview

We are seeking a Bilingual Account Manager (English/Spanish) to support a growing print and marketing services team. This role is responsible for managing an existing portfolio of client accounts while also developing new business opportunities. The ideal candidate is customer-focused, highly organized, sales-driven, and comfortable working in a fast-paced environment where relationship building and follow-through are critical to success.

Key Responsibilities

Account Management & Customer Service

• Serve as the primary point of contact for an assigned portfolio of client accounts.
• Build and maintain strong client relationships through proactive communication and regular follow-up.
• Deliver exceptional customer service throughout the lifecycle of each project and order.
• Resolve customer concerns and collaborate with internal teams to ensure client satisfaction.
• Identify opportunities for upselling, cross-selling, and repeat business.

Sales & Business Development

• Generate new business through outbound outreach, referrals, networking, and prospecting activities.
• Conduct discovery conversations to understand client needs and recommend solutions.
• Prepare accurate quotes and proposals based on customer requirements.
• Follow up on open opportunities and guide prospects through the sales cycle.
• Negotiate pricing and close business while maintaining profitability goals.
• Maintain accurate client records, activity tracking, and forecasting within CRM systems.

Required Qualifications

• Fluent in both English and Spanish (required; non-negotiable).
• Strong customer service and relationship-building skills.
• Experience in account management, inside sales, business development, customer success, or another client-facing role.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Self-motivated with strong follow-up and problem-solving abilities.
• Proficiency with Microsoft Office and CRM systems.

Preferred Qualifications

• Background in printing, marketing services, advertising, promotional products, or related industries.
• Experience supporting restaurant, hospitality, or food service clients.
• Some college coursework preferred, but no degree is required .
• Experience preparing quotes, managing multiple opportunities, and closing sales.

Compensation & Benefits

• Base salary of $50,000–$60,000 , depending on experience.
• Bonus opportunities.
• Health, dental, and vision insurance.
• Life insurance.
• Health Savings Account (HSA).
• Paid Time Off.
• Retirement plan with employer match. 

Ideal Candidate

• Bilingual English/Spanish professional with outstanding customer service skills.
• Comfortable managing existing accounts while generating new business.
• Detail-oriented, organized, and proactive.
• Thrives in a fast-paced environment and enjoys building long-term client relationships.
• Previous print, marketing, or related industry experience is highly desirable.