Customer Service Specialist

Join The 1st Franklin Team

Join the 1st Franklin team in our Recovery Center location. Starting at $15.00 an hour We are looking for an individual who is open-minded and focused with a team player mentality. This position works closely with Branch Operations and the court system utilizing professionalism, patience, curiosity, a results-orientation, to perform responsibilities.

Principal Accountabilities and Key Activities

• Process and file suits in various state courts
• Prepares and processes documents for filing legal action through the court system
• Conducts follow-up communication with court system on progress of action filed
• Resolve issues with court system for documents improperly filed
• Obtains contact information for us in collections and recovery efforts
• Performs a wide variety of clerical duties

Education, Qualifications and Experience

• High School Diploma or equivalent
• Serving our customers by working onsite at the Recovery Centers location(s) is an essential function of this job (working from home is not permitted under any circumstances)
• Demonstrate the ability to analyze relevant information and apply individual judgment
• Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
• Ability to maintain confidential business and personal information
• Action and result focused
• Strong communication skills (verbal / written)
• Proficient with MS Office Suite products
• Must possess a valid driver's license and the ability to operate an automobile

1 st Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 380 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.