Strategic Membership Programs Manager

Membership Services Contribute to NAFSA’s membership retention and reinstatement long‑term strategy. Work collaboratively with the Membership and Marketing team to implement tactical campaigns aimed at membership renewal, retention, and re‑engagement. Help design and manage contact strategies with members and responses. Document membership procedures working directly with the director of membership, NAFSA Technology Solutions team, and NAFSA Accounting. Support documentation for the NAFSA front desk and coordination with the extended member contact team. Serve as the primary member/client contact for membership questions and inquiries. This requires a comprehensive understanding of member benefits, NAFSA professional development offerings and events, internal processes and procedures related to memberships transactions, NAFSA’s association management system (iMIS), and NAFSA’s method of allocating and tracking special offer vouchers. Help design, edit, and implement membership marketing campaigns (via print, email, social media, website and other media) in coordination with marketing team. Service membership accounts for set up, modifications, billing, quality control, and special requests. Work with Marketing team to assist with social media content to promote NAFSA’s membership value proposition. Career Center Assist with NAFSA’s year‑round NAFSA Careers site and @NAFSAjobs Twitter. Work with director of membership to continuously develop fresh marketing approaches/packages that encourage incremental growth for NAFSA Careers. Assist with social media content to encourage traffic to the NAFSA Careers Site. Support NAFSA Career Advisers and Advisees. Manage Member Spotlight as a valued Career Center feature through candidate selection, content development, production, and promotion. Assist the director of membership to grow NAFSA’s Career Center into a year‑round core member resource through relevant content, programing, and revenue‑generating opportunities. #J-18808-Ljbffr NAFSA