Manager - Client Management (Hybrid - Newark, NJ)

Broadridge BPO is seeking a Client Management Manager to join our team in Newark, New Jersey. In this role you will manage existing client relationships and assist with developing new offerings to grow our firm's revenue. Responsibilities Develop and maintain strong relationships with key enterprise clients by understanding their business needs and serving as a trusted advisor. Act as the primary point of contact for client inquiries and issues, ensuring timely resolution and high client satisfaction. Prepare and deliver strategic presentations and client reports that reinforce Broadridge’s value proposition and support long‑term partnerships. Manage existing client relationships, including leading monthly governance committees, contractual obligations and client issue resolution. Liaise with Finance, Billing, Legal and other service teams to ensure client obligations are met. Assist with client‑led audits that require BPO participation. Lead strategic client projects. Manage the creation, execution and delivery of client metrics and perform data trend analysis to provide clients with deep insights into their critical metrics. Provide BPO Ops teams with client analytics support. Identify opportunities for process automation and digital transformation for BPO and clients. Utilize data tools and business intelligence tools to drive effective decision‑making. Work on pipeline opportunities to help grow BPO revenue. Qualifications Bachelor’s degree in Business, Finance, or a related field; advanced degree or relevant certifications are a plus. 3–7 years of experience in relationship management or business development within financial services. Strong interpersonal and communication skills with the ability to build and maintain client relationships. Strong analytical and problem‑solving skills to assess client needs and develop tailored solutions. Ability to work independently and collaboratively in a team‑oriented environment. Driven, motivated and intellectually curious. Attention to detail and impeccable time‑management skills – ability to manage multiple projects simultaneously. Excellent written and verbal communication skills. Ability to work with and present to senior executives within Broadridge and at our clients. Ability to work under tight deadlines. Proficient in MS Office, including PowerBI. Ability to lead client meetings both in person and virtual. Willingness to travel to clients as needed. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io. #J-18808-Ljbffr Broadridge Financial Solutions