Sprinkler Service Technician
Allied Fire Protection
SPRINKLER SERVICE TECHNICIAN JOB DESCRIPTION Job Responsibilities include but are not limited to:
Ability to meet customer requirements and maintain an acceptable customer satisfaction rating
- Diagnoses fire sprinkler system performance through observation, testing and setup
- Disassembles and reassembles sprinkler systems to perform trouble shooting and preventative maintenance
- Operates hand tools, power tools, gauges and measuring equipment to perform service to the system
- Completes work orders, task lists and documents to verify work performed as needed to conform to customer invoicing requirements
- Completes documentation of invoicing data based on hours worked and materials or equipment used to perform the service
- Explains the service charges and work performed to the satisfaction of the customer.
- Reconciles work order documents, vendor packing slips and weekly timesheets for supervisor review
- Other duties as assigned
- Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
- Safety First
- Ensure timely and complete submittal of JSAs, Toolbox Talks, Audit Forms, etc.
- Ensure timely and accurate Incident and Accident Reporting
- Hold yourself accountable for all Safety Initiatives
- Hold yourself accountable for Safe Driving of Company Vehicles
- Ensure awareness and support of Stop Work Authority
- Complete all Training Requirements - Safety, Certifications, etc.
- Submit accurate Timesheet - job numbers/names, OT and travel pay, completed on time, etc., support transition to Electronic timesheet submittal
- Ensure all required documents are complete, accurate and professional, with required signatures
- Ensure proper Inventory Management - review, update, and approve packing slips - submitted timely, proper material management
- Ensure proper Maintenance and care of equipment - trucks, lifts, tools, etc.
- Keep jobsites clean and organized
- Ensure Production Efficiency - awareness of budget vs. actual labor hours and proactive communication with superintendent
- Support and Ensure Adherence to Company SOPs - Purchase Orders, Change Orders, etc.
- Timeliness - at the job on time; attendance; communication with supervisor; paperwork
- Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
- Maintain Quality Control i.e. reduce the need for return trips and warranty work
- Maintain a Professional appearance
- Communicate effectively and professionally within the department and with internal and external customers
- Teamwork - maintain positive interactions within your team, local office, etc.
- Actively Participate in required team meetings
- Ability to work overtime, out of town or on-call as needed
- A high school diploma or equivalent (G.E.D.)
- Ability to maintain on-going required continued education, professional licenses and/or certifications as required by the position
- Diagnostic ability as demonstrated through prior experience and/or training
- Minimum of five (5) years relevant work experience to include service experience on wet, dry, pre-action and deluge sprinkler systems
- Ability to maintain proper documentation on provided electronic device for work performed
- Ability to meets requirements of company vehicle driving policy which includes a valid Driver's License and a motor vehicle record in good standing
- Ability to safely operate a commercial motor vehicle as evidenced by past driving performance record and to adhere to all company safety requirements
- Ability to competently use a variety of gauges, meters, measuring instruments, hand and power tools and equipment
- Ability to effectively communicate with peers, supervisors and the customer
- Good math, verbal, written skills as well as good interpersonal skills
- Basic to moderate computer skills are desired
- Ability to read blueprints and schematic drawings
- Ability to follow specific directions (written/verbal), perform a changing variety of duties, repeat tasks of short duration according to a set procedure and work within precise limits and standards of numerical accuracy
Ability to meet customer requirements and maintain an acceptable customer satisfaction rating
Vacancy posted 3 days ago
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