Front Desk Team Member

Movement Front Desk Team MemberAt Movement, our core values of growth, connection, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country's largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry. By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We're looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!Front Desk team members are the face of Movement! They are the first point of contact and essential to creating exceptional member and guest experiences. We're looking for people who will live our mission, to create exceptional climbing, yoga, and fitness experiences that encourage growth and invite connection, by providing a welcoming, approachable, guided entrance into our community. This is a role for team members who love taking the initiative to connect with people and are deeply committed to delivering exceptional service. Our Front Desk team members are hard-working, inclusive, passionate individuals who are excited to invite people to join our community and share their enthusiasm for climbing, yoga, and fitness.Job ResponsibilitiesDeliver exceptional service to members and guestsBe a guide: Provide a welcoming, approachable, knowledgeable presence in all interactionsGet to know members and guests, invite them into the community, and proactively guide them to products and programs that will help them achieve their goalsBring psych and be a champion of the gym, speaking knowledgably about amenities, features, member benefits and perks, the community, and programs that make Movement specialExecute front desk role functions, including (but not limited to): Welcome all members and guests, building genuine connectionsConduct gym tours and personalized guided experiencesEducate members and guests about all products including membership and current promotionsCheck people in and conduct transactionsAssist members and guests with retail products and salesConduct floor walks, monitor the gym, and address concerns or unsafe behaviorPerform facility upkeep, projects and cleaning tasksInstruct Introductory classesDemonstrate a growth mindset through a willingness to learn, be coached, provide constructive feedback, and engage with a sense of curiosityManage member and guest concerns and scenarios effectively, with professionalismJob RequirementsShow up with a positive, adaptable attitude that fosters a welcoming environmentThrive and build connections in a fast-paced, people-facing roleThrough behavior and actions, embody Movement's core values of growth, connection and integrityDeliver exceptional service (successful experience in hospitality, recreation, or service industries welcome)Dependable, take ownership of responsibilitiesClear, effective, and proactive communicationProblem-solving skills to creatively find solutions for member and guest needsAbility to operate proficiently in front desk software and systems and follow protocol and policiesPassionate about climbing, yoga, and/or fitness and eager to share with othersAbility to instruct Introductory climbing classes (training provided)Regular evening and weekend availabilityAdditional InformationThis is a part-time positionStarting pay at $20.79-$22.16/hour, based on experienceBenefits include free membership, in-gym discounts, guest visits, and retail discountsNew hires will complete a screening processScheduled shift times may vary from week to week or month to monthClimbing skills can be taught – if you love delivering exceptional service and have an interest in learning to climb and being part of the community, you are encouraged to apply!Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.