Pharmacy Customer Service Associate

$16 - $18 per hour

Walgreens

Sherman, IL

Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
Prefer good computer skills.
Prefer the knowledge of store inventory control.
Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $16 - $18 / Hourly

Apply

Vacancy posted 11 hours ago

Similar jobs that could be interesting for youBased on the Pharmacy Customer Service Associate in Sherman, IL vacancy

Pharmacy Customer Service Associate
1844312BR Title: Pharmacy Customer Service Associate Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout...
Suggested
Hourly pay
Part time
Work experience placement
Seasonal work
Local area
Immediate start
Flexible hours
Shift work
Afternoon shift
Walgreens
Springfield, IL
19 hours ago
Customer Service/Sales Processor
$40k - $45k
...hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings... ...hiring Client Order Coordinators for our Corporate and Legal Services department. You’ll work directly with Client Service...
Suggested
Full time
Work at office
Local area
Remote work
Worldwide
Monday to Friday
Night shift
Weekend work
Corporation Service Company
Springfield, IL
1 day ago
Sales Order Coordinator
...Corporation Service Company (CSC) in Springfield, IL, is seeking a Client Order Coordinator to join our Corporate and Legal Services... ...involves processing legal documents, data entry, and handling customer orders across jurisdictions to deliver timely results. You’ll work...
Suggested
Corporation Service Company
Springfield, IL
1 day ago
Sales and Marketing Coordinator
...Coordinator, you are responsible for building referral source relationships in a variety of settings, such as hospitals, clinics, and senior-service related organizations within the community. You will also work to build and grow census and quality mix by developing the market,...
Suggested
Flexible hours
Tutera Senior Living & Health Care
Springfield, IL
4 days ago
Sales Associate
...Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships. Become an expert in our product categories; understand and... ...features and benefits) to the custome Sales Associate, Sales, Associate, Operations, Retail...
Suggested
Boot Barn Holdings, Inc.
Williamsville, IL
9 hours ago
Customer Service Associate
...Job Title: Customer Service Representative Employer: Lowe’s Job Description: As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing...
Lowe's
Springfield, IL
3 days ago
Customer Service Associate
$18 per hour
...Description FW Logistics is an experienced logistic service provider that is big enough to handle supply chain logistics needs while... ...service. We are seeking a dynamic individual to join our team as a Customer Service Account Specialist. Location 2601 McCasland Ave. East...
Weekly pay
Work at office
FW Logistics
Springfield, IL
9 hours ago
Customer Service Associate
$790 per week
...Searching for a customer service job? Before you apply — this pays you to share your opinion, not answer phones. No customer service experience needed. Focus Group Panel is real market research — actual companies paying for honest feedback on their products and services...
Full time
Part time
Remote work
Focus Group Panel
Springfield, IL
2 days ago
Customer Service Associate I
...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer... ..., wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: Employee...
Contract work
Part time
Local area
Family Dollar
Springfield, IL
4 days ago
Customer Service Associate
$21 - $25 per hour
...schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m fully onsite in an office setting. Qualifications 2+ years of recent customer service, order management, administrative support, or product support experience Experience working in a manufacturing environment Experience...
Permanent employment
Temporary work
Work at office
Monday to Friday
6AM City
Springfield, IL
2 hours ago
Customer Service Associate
$44k - $58k
...Customer Service Representative - State Farm Agent Team Member As a Customer Service Representative - State Farm Agent Team Member with Mark Cortesi - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful...
For contractors
Work at office
Mark Cortesi - State Farm Agent
Springfield, IL
9 hours ago
Customer Service Associate
...Customer Service Representative Join the Q Crew at Qik n' EZwhere we provide fast, friendly, and reliable service to our community! As a... ...comprehensive list of all duties, responsibilities, or qualifications associated with the role. Additional tasks may be assigned as needed....
Hourly pay
Weekly pay
Flexible hours
Afternoon shift
Qik N Ez
Springfield, IL
1 day ago
Customer Service Associate
...live the Ollie-tude! (Ollie's Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING -... ...Strong career growth & talent development culture. The Customer Service Associate assists customers and helps to maintain the store...
Flexible hours
Weekend work
Afternoon shift
Ollie's Bargain Outlet, Inc.
Springfield, IL
2 days ago
Customer Service Associate
$103k - $118k
...interested in your ability to think and find solutions for our customers. You will learn about many parts of McMaster-Carr’s operations... ...employees and their dependents, such as: Medical, dental, pharmacy, and vision plans with no monthly premiums Industry leading company...
McMaster-Carr
Springfield, IL
9 hours ago
Field Sales Consultant - Insurance Solutions
$75k
...Resources Focus on building relationships and closing deals while Platinum handles marketing, recruiting, back-office support, and customer service. You’ll also benefit from generous bonuses , annual renewal income , and luxury travel incentives for high achievers....
Flexible hours
Night shift
Platinum Supplemental Insurance
Grandview, IL
4 days ago
Field Sales Consultant - Insurance Solutions
$75k
...Resources Focus on building relationships and closing deals while Platinum handles marketing, recruiting, back-office support, and customer service. You’ll also benefit from generous bonuses , annual renewal income , and luxury travel incentives for high achievers. Cutting-...
Flexible hours
Night shift
Platinum Supplemental Insurance
Sherman, IL
1 day ago
Receptionist/Office Assistant
...enhance our current team. We provide full-service electrical, civil, manufacturing,... ...promotes professionalism, organization, and customer service within the office. This position... ...carry up to 50 lbs Preferred Qualifications Associate or bachelor’s degree in accounting,...
Temporary work
For contractors
Work at office
Local area
Smythindustries
Springfield, IL
3 days ago
Sales Admin Assistant
...Management's company culture empowers our associates to take initiative, be proactive, and... ...fully integrated approach to hospitality services all with outstanding client service. Our... ...the local, on property sales contact for customers, the Sales Coordinator is responsible...
Contract work
Temporary work
Work at office
Local area
Immediate start
Shift work
Driftwood Hospitality Management
Springfield, IL
3 days ago
Family Dollar - Cashier/Customer Service Associate
$12 - $15 per hour
Family Dollar is seeking Cashiers to assist customers, operate cash registers, and support daily store operations. Cashiers are responsible... ...Family Dollar Cashiers are responsible for providing customer service, operating registers, handling cash transactions, assisting...
Hourly pay
Full time
Part time
Family Dollar
Springfield, IL
2 days ago
Customer Service Rep - 139 Illini Blvd
...Job Description Domino's Pizza is seeking an enthusiastic and customer-focused Customer Service Representative to join our team at our 139 Illini Blvd location in Sherman, United States. As a key member of our front-line staff, you'll play a crucial role in ensuring...
Full time
Shift work
Afternoon shift
Domino's Franchise
Sherman, IL
12 days ago
Office Assistant 24-61
$45.66k - $58.88k
Salary : $45,660.00 - $58,884.00 Annually Location : Chicago, IL Job Type: Full-Time Job Number: 24-61 Administration: Deputy Chief - Administration Bureau: Charitable Trust Opening Date: 05/29/2025 Summary of Duties and Responsibilities Maintains and distributes office...
Full time
Part time
Work at office
Flexible hours
Illinois Attorney General
Springfield, IL
1 day ago
Office Administrator Part Time
...office operations Provide support to the Red Bull Distribution Company (RBDC) Finance Shared Services Center with daily route paperwork, payroll processing, and customer account inquiries Perform the Encompass Route Accounting System Daily Balancing Function for...
Part time
Work at office
Local area
Red Bull Distribution Company
Springfield, IL
3 days ago
Office Administrator (Part Time)
EXPERIENCEYour areas of knowledge and expertise that matter most for this role: Prior customer service, human resources, office management, and accounting experience preferred Accounting experience is a plus Strong verbal and written communication skills...
Permanent employment
Part time
Work at office
Red Bull North America
Springfield, IL
1 day ago
Office Administrator
$30 - $35 per hour
About Us At My Guardian Estate, we’re not your typical financial firm. We’re an independent Registered Investment Advisory (RIA) firm based in Oakbrook, IL, and we’re growing FAST thanks to our nationwide digital marketing, and live events. About the Role We’re looking...
Work at office
Magellan Financial & Insurance Services, Inc.
Springfield, IL
5 days ago
Sales and Events Coordinator
$18 per hour
...provide professional and courteous guest service. # Must have good time management... ...in the hotel industry, event planning or customer service preferred. ESSENTIAL FUNCTIONS... ...performed by the individual in this position. Associates will be required to follow any other job...
Hourly pay
Full time
Contract work
Night shift
Springfield Lodging LLC
Springfield, IL
more than 2 months ago
CUSTOMER SERVICE ASSOCIATE
$16.5 - $24.82 per hour
...Job Title Performs a wide variety of customer service duties related to medical supplies, equipment, and products. Salary USD $... ...Coordinates the delivery of medical equipment, supplies, and associated items at customer request or as business needs dictate (as required...
Work at office
Decatur Memorial Hospital
Springfield, IL
2 days ago
2PM - 10 PM Front Desk Agent- PM Shift
...The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming... ...School diploma or equivalent. Experience: Prior experience in a customer service role preferred. Strong verbal and written...
Hourly pay
Temporary work
Local area
Flexible hours
Shift work
Night shift
Ivy Hospitality
Springfield, IL
1 day ago
3rd shift Front Desk Receptionist (full-time)
$16 - $35 per hour
...Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying...
Hourly pay
Full time
Local area
Shift work
Night shift
Hilton
Springfield, IL
5 days ago
Housekeeping / Front Desk Receptionist
$15 - $16 per hour
...Front Desk Agent We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Compensation: $15-$16/hr Key...
Work at office
Local area
Comfort Suites Springfield
Springfield, IL
9 hours ago
Sales Service Representative
...Job description Summary of Role: The Sales Service Representative is responsible for assisting the territory Sales Specialist in increasing the volume of compliant and profitable lab specimens in the designated territory through ongoing account management, increasing...
Local area
Acutis Diagnostics
Springfield, IL
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Pharmacy Customer Service Associate. Be the first to apply!