Mitigation Supervisor

About the Job

About Us:

PuroClean of Pittsburgh is rapidly expanding, and we're looking for our next exceptional team member to join our growing family! We pride ourselves on a high-performance and family-oriented culture. If you have a passion for helping others, providing excellent customer service, and working in a fast-paced environment, we want to hear from you!

Job Description:

We are seeking a hardworking and reliable candidate who can develop the skills to be our next Mitigation Supervisor. As a Mitigation Supervisor, you will be responsible for leading and supervising mitigation projects, including water damage restoration, mold remediation, and other environmental hazards. The ideal candidate will be an excellent communicator, great at documentation and following a system. Desire to gain hands-on experience in disaster recovery and the ability to manage a team effectively while maintaining high safety and quality standards.

Responsibilities:

• Build trust with customers by explaining our processes, answering their questions, and ensuring their understanding, leading to signed agreements.
• Learn to oversee the inspection and assessment of properties to identify mitigation needs.
• Document daily communication and work performed through photos and written reports via our software for both staff and insurance carriers.
• Provide 24/7 emergency response to customer requests, performing necessary mitigation tasks as required.
• Focus on client satisfaction, maintaining a positive and professional attitude (the "yes ma'am" mentality).
• Develop the ability to lead and supervise mitigation projects, including water, fire, contents efficiently while maintaining a focus on high-quality service.
• Ensure safety protocols and company procedures are followed during all restoration processes.
• Communicate directly with clients, provide project updates and managing expectations.
• Ensure all equipment and materials are used efficiently and effectively.
• Acquire the ability to prepare accurate documentation for insurance claims and job completion.
• Maintain a clean and organized work environment.
• Follow up with clients to ensure satisfaction with services.

Qualifications:

• High school diploma or GED (required).
• Ability to obtain IICRC certification (WRT, FMRT, or similar).
• Minimum of 2 years of experience completing hands-on work in a construction or industrial setting.
• Proven leadership and team management skills.
• Must know English. Spanish is good too.
• Excellent communication and customer service skills.
• Ability to work in physically demanding environments.
• Valid driver's license and reliable transportation.
• Strong problem-solving skills and ability to handle stressful situations.
• Availability for on-call emergency response.
• Available to travel when needed.

Benefits:

• Competitive pay and performance-based incentives.
• Paid time off and holidays.
• Opportunities for growth and professional development.
• A supportive and collaborative work environment.
• Bonus opportunities.

About the Company

Our StoryTomas and Sonia aren't just PuroClean owners-they're your neighbors, and they are dedicated to helping the people in their community in their time of need. Their team of professionally trained and certified technicians will help restore your property to the way it was before the disaster. Spanish- and English-language services provided. PuroClean proudly serves Denver and surrounding Adams County, Arapahoe County, and Jefferson County.Tomas is passionate about customer service, he is the person you want to call when your property has been damaged in a disaster. His number one goal? "My number one goal is to make sure you have the best possible experience," Tomas says. In his spare time, he loves mountain biking and snowboarding, as well as spending time with family and volunteering for local charities.A native of Colombia like Tomas, Sonia loves her adopted country and is happy to help customers with any question big or small. In her spare time, she enjoys going to museums and going on road trips to explore the countryside.We want to be the hero every single day to families in devastating moments, this is what we would like to do for many years.Tomas Mejia & Sonia GonzalezOwnersDenver, Colorado homes and businesses are susceptible to water damage, fire damage and mold issues due to weather patterns and the age of structures in the community. We hope to provide residents with the peace of mind in knowing that we are here to serve them and restore their property back to normal with care and precision. Don't hesitate, give us a call or contact us at the first sign of water damage, mold or other damage to your home or business.