Revenue Cycle Operations Analyst

Job Description

Job Description

The Opportunity

We are seeking a Revenue Cycle Operations Analyst to provide hands-on analytical and operational support for our health system client engagements.

This role goes beyond coordination. You will work directly within client electronic health record and practice management systems to audit vendor activity, review account-level details, analyze revenue cycle performance, and translate complex data into clear, actionable recommendations.

You will use your understanding of the full revenue cycle—including patient access, charge capture, coding, billing, payment posting, denials, accounts receivable, and collections—to evaluate performance across multiple functions rather than focusing on only one area.

Working closely with the Senior Vendor Manager, Healthcare Revenue Cycle, you will support vendor oversight, strategic client projects, payment reconciliation, performance reporting, EHR transitions, and process improvement initiatives.

How You Will Make an Impact

In this role, you will help clients and internal leaders understand what is working, where performance gaps exist, and what actions are needed to improve revenue cycle outcomes.

Your work will directly support:

• Improved vendor accountability and performance
• More accurate billing, coding, and payment posting
• Stronger denial prevention and resolution
• Identification of underpayments and revenue leakage
• Accurate month-end reconciliation
• Better visibility into revenue cycle performance
• More effective workflows, controls, and operational processes

What You Will Do

Vendor Auditing and EHR Oversight

• Audit vendor work within client EHR and practice management systems, including Epic, Cerner, athenahealth, eClinicalWorks, Meditech, STAR, and Paragon.
• Validate billing, coding, payment posting, documentation, follow-up, and account-resolution activity.
• Review account-level details to identify workflow gaps, errors, missed follow-up, and process improvement opportunities.
• Monitor vendor performance against service-level agreements and assigned responsibilities.
• Track open items, escalations, and corrective actions through resolution.
• Support EHR, clearinghouse, and payer portal access provisioning.
• Assist with EHR transitions, system conversions, and go-live readiness activities.

Reporting and Performance Analytics

• Pull and analyze accounts receivable, collections, denial, aging, liquidation, and payment reports.
• Build and maintain dashboards and trackers for key revenue cycle performance indicators.
• Monitor metrics such as days in accounts receivable, denial rate, first-pass yield, cash collections, write-offs, liquidation, and cash-posting variance.
• Analyze denial trends, identify root causes, and support corrective action plans.
• Monitor payer reimbursement performance against contract terms and fee schedules.
• Assist with identifying underpayments, payment variances, and reimbursement trends.
• Translate data into clear recommendations for leadership, clients, and vendors.

Payment Posting and Reconciliation

• Monitor payment posting activity across markets and legacy systems.
• Complete month-end payment-posting reconciliation and investigate outstanding variances.
• Research aging, unexplained, or unresolved items.
• Support bank, cash, deposit, and payment reconciliation processes.
• Help ensure financial activity is accurately recorded and fully reconciled.

Client and Project Support

• Support strategic revenue cycle projects and initiatives for health system clients.
• Respond to client and vendor questions, escalations, and operational needs.
• Participate in recurring client, vendor, reconciliation, and performance meetings.
• Prepare agendas, meeting materials, status updates, notes, and follow-up items.
• Communicate project progress, performance findings, risks, and recommendations to stakeholders.

Process Improvement and Documentation

• Identify workflow, reporting, and operational improvement opportunities.
• Recommend practical solutions that improve efficiency, compliance, vendor performance, and revenue outcomes.
• Support system enhancements and the introduction of new technology or processes.
• Assist with developing and maintaining controls within assigned areas.
• Maintain standard operating procedures, workflows, vendor documentation, and process guides.
• Develop written procedures, training resources, and presentation materials.
• Collaborate across teams to implement improvements and monitor results.

What Will Make You Successful

You will be successful in this role if you can move comfortably between detailed account research and high-level performance analysis.

You should be able to identify that a variance or performance issue exists, determine why it occurred, evaluate the financial or operational impact, and recommend a practical solution.

Required Experience and Skills

• Experience in hospital, health system, or healthcare revenue cycle operations.
• Strong understanding of the full revenue cycle, including patient access, charge capture, coding, billing, denials, payment posting, accounts receivable, and collections.
• Hands-on experience navigating one or more major EHR or practice management systems.
• Experience reviewing patient accounts, claims, payments, adjustments, denials, and follow-up activity.
• Experience analyzing revenue cycle data and identifying trends, risks, or performance gaps.
• Strong Microsoft Excel skills, including formulas, lookups, pivot tables, data validation, and reconciliation.
• Ability to interpret complex data and communicate findings clearly.
• Strong analytical, critical-thinking, organizational, and problem-solving skills.
• Ability to manage multiple priorities and follow issues through resolution.
• Strong written and verbal communication skills.
• Ability to work effectively with clients, vendors, operational teams, and leadership.

Preferred Qualifications

• Experience with Epic Hospital Billing or another Epic revenue cycle module.
• Experience auditing outsourced revenue cycle vendors.
• Experience with vendor SLAs, corrective action plans, or performance management.
• Experience with denial management, revenue integrity, underpayment analysis, or revenue recovery.
• Experience with payment posting, cash reconciliation, or month-end close activities.
• Experience with EHR conversions, go-live support, or legacy accounts receivable workdown.
• Experience using Power BI, Tableau, SQL, Microsoft Access, or similar analytical tools.
• Experience in a client-facing, consulting, or outsourced revenue cycle environment.
• Bachelor’s degree in healthcare administration, finance, accounting, business, health information management, or a related field, or equivalent relevant experience.
• CRCR, CHFP, CPC, RHIT, RHIA, Epic proficiency, or another related certification.

The Type of Person Who Will Thrive Here

This role is a strong fit for someone who:

• Enjoys investigating complex revenue cycle problems
• Is comfortable working directly in EHR and financial systems
• Can connect account-level findings to broader performance trends
• Uses data to support recommendations and decisions
• Communicates confidently with clients and vendors
• Takes ownership of open issues and follows them through completion
• Looks for practical ways to improve processes and outcomes
• Can work independently while collaborating across multiple teams

Why Join Link Revenue Resources?

At Link Revenue Resources, you will have the opportunity to work across multiple areas of the healthcare revenue cycle rather than being limited to one function.

You will contribute to meaningful client engagements, gain exposure to multiple EHR platforms and revenue cycle environments, and help shape recommendations that directly affect operational and financial performance.

Eligible employees may receive access to benefits such as:

• Medical, dental, and vision coverage
• Paid time off and company holidays
• Retirement plan with company match
• Employee Assistance Program
• Professional development opportunities

Equal Employment Opportunity

Link Revenue Resources, LLC is an equal employment opportunity employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Link Revenue Resources also provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable law.

Compensation decisions are based on job-related factors, which may include relevant experience, education, skills, certifications, geographic location, internal equity, and business needs.

Link Revenue Resources partners with hospitals and health systems to improve revenue cycle performance, strengthen vendor accountability, and identify opportunities to increase revenue recovery.
Our work combines healthcare revenue cycle expertise, data analysis, technology, and operational partnership. We help clients evaluate performance across the revenue cycle, understand where financial or workflow gaps exist, and implement practical solutions that improve efficiency, accuracy, and financial outcomes.
We believe strong results come from people who are curious, collaborative, accountable, and willing to look beyond the numbers to understand what is truly affecting performance.

Company Description

Link Revenue Resources partners with hospitals and health systems to improve revenue cycle performance, strengthen vendor accountability, and identify opportunities to increase revenue recovery.\r\nOur work combines healthcare revenue cycle expertise, data analysis, technology, and operational partnership. We help clients evaluate performance across the revenue cycle, understand where financial or workflow gaps exist, and implement practical solutions that improve efficiency, accuracy, and financial outcomes.\r\nWe believe strong results come from people who are curious, collaborative, accountable, and willing to look beyond the numbers to understand what is truly affecting performance.