Director of Applications Engineering & Field Support

Job Description

Job Description

Description:

Lead the team that specifies our systems — and the team that answers when one doesn't work.

ENERVEX designs and manufactures mechanical exhaust, chimney, and heat-recovery systems for commercial and industrial buildings. We are combining Applications Engineering and Technical Support into a single function, Technical Services, and hiring a Director to lead it.

The reason is specific. When a system underperforms in the field, the cause may be sizing, product performance, unclear documentation, or an installation that departed from the submittal — and until now that determination was made across an organizational boundary. This role owns both sides. For the first time, one person can run a field problem to its actual root cause and fix that, rather than negotiate about whose fault it was.

What you will own

• A team of 8–12 across applications engineering and technical support, working through two discipline leads.
• System design and sizing for commercial and industrial projects — draft and static pressure calculations, equipment selection, ASHRAE chimney design equations, NFPA 211 and NFPA 54.
• SolidWorks modeling, submittal drawings, and BIM and clash detection coordination with contractors, specifying engineers, and owners.
• Technical support performance — response times, commissioning and startup support, field troubleshooting, and warranty diagnosis.
• Our technical training program and Absorb LMS for internal staff, independent representatives, and channel partners.
• A seat on the leadership team, the function's budget, and its annual plan.

What we are looking for

• BSME or equivalent experience, with eight or more years in exhaust, venting, HVAC, or combustion system design.
• Hands-on SolidWorks proficiency — enough to build the model yourself and to critique your team's work credibly.
• Demonstrated experience applying ASHRAE chimney design equations.
• LMS administration experience — building courses, curricula, and certification tracks. Absorb specifically is a strong plus.
• Three or more years leading a technical team.
• Someone who can run a support queue to a service level in the same week they are reviewing a complex submittal. Both matter here, and most candidates are strong at only one.

The honest version

This is not a role where you delegate the technical work. You will review models, arbitrate calculations, and occasionally get on a roof. The support phone is real and it does not respect your calendar — part of the job is building the discipline that protects engineering time from it. In exchange, you get a function you can actually design, a direct line to the President & COO, and the authority to fix the root cause instead of documenting it.

Practical details

• Competitive salary and benefits.
• Relocation assistance is available for the right candidate — if you are the right person for this role, we will help you get here.
• Travel 15–20 days per year, primarily in the US and Canada.
• On-site at our Alpharetta, Georgia facility, in the north Atlanta metro.

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