Team Lead

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agriscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in‑vitro diagnostic products. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2020, Eurofins generated total revenues of EUR €5.4 billion and has been among the best performing stocks in Europe over the past 20 years. Job Description The Lead for Special Handling will provide the additional oversight required for staff training, handling of Clinical Affairs, R&D, and problem (TIQ) specimens. This role leads the Specimen Processing and Referral Department and functions as the major communication link with the Customer Care unit, analytical processing departments and reference laboratories. The Lead also distributes the work to the technical areas of the laboratory. Responsibilities Manager daily operations within the Specimen Processing and Referral Department, ensuring seamless execution of processes and timely delivery of results and error resolution. Oversee multiple functions in specimen processing, referrals, test inquiries, aliquoting issues and foster a collaborative environment that encourages employee involvement and growth. Implement, modify and drive Standard Operating Procedures (SOPs), Business process improvement, Special Projects, and initiatives according to Boston Heart Diagnostics guidelines, driving continuous improvement and excellence. Handle/resolve ‘LabOps’ tests. Oversee TIQ specimen handling and resolution. TNP tests for STAB, QNS and incorrect sample TIQs. Oversee Add‑on request processing. Train and support staff throughout daily operations. Demonstrate and convey a thorough understanding of how all the functions in Specimen Processing work together during training sessions. Ensure all training and competency documents are complete and up to date and might be called upon to answer questions during an inspection. Perform all routine functions of the department. Demonstrate proficiency and understanding of all job duties and SOP’s related to the Specimen Processing Department. Assist Supervisor/Manager in review of QC records and development, tracking and display of QA metrics. Provide supervisors with appropriate feedback when problems arise including progress reports on all new employees. Ensure direct communication with QA department to ensure all CAP and CLIA regulations are followed and documented accordingly. Conduct process and compliance audits as needed. Maintain a written training program and develop training as needed. Attend additional meetings and training sessions as needed by department leadership. Complete all required written documentation, legibly and within the assigned timeframe. Qualifications Bachelor’s degree Strong attention to detail Ability to accurately follow protocols and compliance guidelines Excellent communication and problem‑solving skills Flexibility in adapting to process changes Proficiency in 1st Pass accessioning (productivity and accuracy) Ability to accurately follow and remember written instructions Typing speed of 55 WPM Computer literacy and typing accuracy Teamwork and effective communication skills Adaptability in a fast‑paced environment Willingness to work on automated and manual platforms Willingness to work with potentially infectious human blood and bodily fluids Ability to apply learned concepts to troubleshoot novel situations Initiative to prioritize patient care Reliability and punctuality Strong problem‑solving skills Keep an organised and clean shared workspace Ability to work independently under general supervision Additional Information What we offer: Excellent full‑time benefits including comprehensive medical coverage, dental, and vision options Life and disability insurance 401(k) with company match Paid vacation and holidays Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer. #J-18808-Ljbffr Eurofins Clinical Diagnostics