Bilingual Customer Service Representative - (HTB)

Job Description

Job Description

HIRING IMMEDIATELY: BILINGUAL CUSTOMER SERVICE REPRESENTATIVE IN HOUSTON, TX

We are seeking empathetic, dedicated Customer Service Representatives to join our team in Houston, TX. In this role, you will be the primary point of contact for Medicaid members, assisting them with plan benefits, primary care provider (PCP) changes, enrollment questions, and general service needs. This position is ideal for approachable, communicative individuals who thrive in a collaborative environment, take coaching constructively, and strive to deliver a supportive experience to every caller.

Pay, Schedule, and Location

• $17.00-$19.00/hour 
• Monday - Friday, 8:00am to 5:00pm
• Excellent benefits package, including medical, dental, and vision
• Located in Houston, TX

Duties and Responsibilities

• Manage 30 to 40 calls per day (up to 50–60 during peak periods) assisting Medicaid members with care navigation, plan benefits, PCP changes, and general inquiries
• Communicate with a warm, personable, and helpful service style to resolve member needs effectively and build trust
• Log into the call queue promptly at 8:00 AM to maintain seamless queue coverage
• Actively participate in regular coaching sessions, team check-ins, and ongoing performance feedback with team leaders
• Utilize foundational knowledge of Medicaid and state-mandated benefit rules (with opportunities for future cross-training)

Requirements and Qualifications

• Bilingual in Spanish and English is preferred
• Prior experience in Medicaid, healthcare benefits, or Marketplace customer service is preferred. Transferable inbound call center experience will also be considered
• Open-minded, receptive to continuous constructive feedback, and eager to collaborate with team members and leaders
• Strong communication skills, active listening, and comfort navigating phone systems and member databases

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(Salary range based on experience)

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ABOUT ACCURATE PERSONNEL

Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!

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Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.