Operations Supervisor (24/hr + Bonuses)

Operations Supervisor

Grand Rapids

Buncha is a rapidly expanding social commerce and delivery platform transforming how customers connect with the stores they love. We deliver affordable, reliable groceries and household essentials through scheduled, community-driven deliveries. Our platform is built on four core values: being Neighborly to our communities, staying Dedicated to excellence, embracing Bold innovation, and communicating Authentically in all interactions.

Operations Supervisors are the backbone of Buncha's daily operations—serving as an in-store leader responsible for making sure every order is fulfilled accurately, every delivery leaves on time, and every team member is set up for success. This is a hands-on role where you'll be coaching, solving problems, managing real-time issues, and ensuring an efficient, high-performing environment each day. You'll also be the key liaison between Buncha, our grocery partners, and our field teams.

What You'll Be Doing

• Lead daily store and delivery operations: Ensure orders are fulfilled accurately, vans are dispatched on time, and all workflows are running smoothly.
• Drive on-time delivery and customer satisfaction: Keep orders moving on schedule and help improve shopper performance, which directly impacts our customer rating.
• Manage and coach in-store teams: Supervise shoppers and drivers during your shift, provide real-time coaching, and ensure accountability.
• Adjust staffing and shift pacing based on volume: Proactively evaluate order volume and team bandwidth to make real-time decisions about breaks, staffing, and priorities.
• Troubleshoot issues and escalate as needed: Quickly address and solve operational problems, escalating major concerns to leadership to avoid delivery delays or customer impact.
• Ensure SOP adherence and identify improvement opportunities: Make sure team members follow processes, and flag or help update outdated workflows to improve efficiency.
• Foster a positive, high-performing team culture: Motivate and engage the team while maintaining a respectful, safe, and energetic workplace.
• Build strong relationships with Meijer store staff: Collaborate with store leadership and floor teams to maintain a supportive, respectful partnership that helps Buncha operate effectively in-store.

What We're Looking For

• 2–3 years of supervisory or team lead experience in a fast-paced operations, retail, or grocery setting
• Clear communicator with strong organizational and time management skills
• Tech-savvy and comfortable with logistics or dispatch platforms
• Hands-on leader who is proactive, calm under pressure, and solutions-oriented
• Ability to lift up to 50 lbs, move efficiently in-store, and be on your feet for most of the shift
• A valid U.S. driver's license, clean driving record, and reliable personal transportation
• Must be at least 21 years old

What's in it for You

• Hourly Pay: $24 per hour, based on experience and qualifications
• Bonus Pay: Based on store performance and paid out every other week
• Health & Wellness: Access to comprehensive medical and dental insurance
• Time Off: Accrued paid time off (PTO) so you can recharge when needed
• Employee Perks: 15% discount on all Buncha orders
• Professional Development: Hands-on training and growth opportunities within a rapidly expanding company
• Collaborative Culture: Join a mission-driven team focused on innovation, efficiency, and community impact

Buncha is an Equal Opportunity Employer that is committed to diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.