Lead Dairy Service Technician

Lead Dairy Service Technician

Founded in 1999, Specialty Herd Solutions is a fast-growing leader in the dairy industry, delivering comprehensive animal care through premium products, innovative equipment, and reliable bulk delivery. We are looking for a customer-focused professional who takes ownership, leads with integrity, and collaborates selflessly to support our clients' success.

We are seeking a Lead Dairy Service Technician to join our team who will serve as the primary technical expert and on-site leader for system installations, maintenance, and troubleshooting. This role is responsible for leading complex installations, diagnosing advanced system issues, and ensuring high-quality execution of field work. The Lead Technician coaches and develops other technicians, drives consistency in field practices, and acts as a key liaison between field teams and other segments of the organization.

Essential Functions & Key Responsibilities

Field Operations & Installation Leadership

• Lead installation of footbath, fly spray, and integrated systems at customer sites
• Plan and execute complex installs, including plumbing, welding, electrical, and fabrication work
• Collaborate with builders, contractors, and dairy operations teams to develop facility layouts and installation plans, including footbaths, chemical rooms, utility systems, and other new construction or expansion projects
• Serve as on-site lead, coordinating work, assigning tasks, and ensuring timelines are met
• Ensure installations meet quality, safety, and design standards
• Modify system designs in the field based on site conditions and customer needs

Advanced Troubleshooting & Technical Expertise

• Diagnose and resolve complex mechanical, electrical, and system performance issues
• Troubleshoot SmartTank, SmartSight, Unified Controller, and integrated system components
• Analyze system performance (flow, pressure, electrical load, chemical usage) and implement improvements
• Identify root causes of recurring issues and implement long-term solutions
• Provide technical guidance to technicians and escalate issues when needed

Fabrication & System Design

• Perform advanced welding and fabrication, including custom builds (headers, downpipes, pods, exit lane modifications)
• Design and modify plumbing layouts (including pressure, flow, and system efficiency considerations)
• Support or design custom solutions for challenging installs
• Ensure structural integrity and durability of installed systems

Safety & Compliance Leadership

• Lead job site safety practices, ensuring compliance with PPE, vehicle safety, and regulatory requirements
• Conduct job hazard assessments and mitigate site risks proactively
• Ensure safe work practices around livestock and agricultural environments
• Coach team members on safety expectations and enforce standards

Team Leadership & Development

• Train, mentor, and coach Field Service Technicians (III)
• Provide real-time feedback and hands-on training during installs and service work
• Support onboarding of new technicians
• Reinforce best practices and standard operating procedures
• Promote teamwork, accountability, and continuous improvement
• Ability to lead a Planner Call/Meeting navigate through SF to overview and discus Service Appts, Installs and Prioritize for a region

Systems & Documentation

• Ensure accurate and timely completion of work orders, service appointments, and inventory tracking in Salesforce
• Utilize SmartTank, SmartSight, and Unified controller data to diagnose issues and monitor system performance
• Support process improvements and provide feedback on tools, systems, and field practices

Inventory & Logistics

• Oversee truck inventory and job materials for accuracy and readiness
• Anticipate material needs for upcoming installs and complex jobs
• Work with operations to ensure proper material availability

Requirements

Minimum Qualifications

• High school diploma or GED required
• Valid driver's license with acceptable driving record
• 5+ years of field service, installation, or technical trade experience
• Demonstrated expertise in plumbing, welding, electrical, and mechanical systems
• Proven ability to lead projects or teams in field environments

Preferred Qualifications

• Experience in agricultural or dairy environments
• Advanced welding and fabrication experience
• Experience with control systems, sensors, and automation
• Familiarity with Salesforce or field service management tools
• Experience leading installations or field teams
• QAL License

Why Join Us?

• Impact: Play a key role in delivering innovative hoof-care and dairy-equipment solutions that directly improve herd health and producer profitability.
• Growth: Grow your career with an industry leader that truly values your expertise.
• Rewards: Enjoy a competitive compensation and benefits package within a supportive, team-oriented culture.

What We Offer

Ready to Make an Impact? Apply today to help dairy producers succeed while advancing your own career with a company that values innovation, collaboration, and growth. We offer a competitive base compensation range. Compensation will be determined by the experience, knowledge, and abilities of the applicant. We also offer a comprehensive benefits package that includes medical, dental, vision and life insurance plans, vacation and sick time, and a generous 401k employer contribution.

Who We Are

Specialty Herd Solutions was founded after recognizing the challenges dairy farmers faced using bagged copper sulfate for hoof care, leading to the development of an easier-to-use, more effective liquid solution. This innovation became the foundation of the company, followed shortly by the installation of its first automated footbath system. Today, Specialty Herd Solutions supports over 30% of U.S. dairy cows as a leading provider of automated hoof care technology. Driven by a mission to modernize animal care, the company delivers sustainable, customized solutions through strong partnershipsoffering straightforward, no-hassle service with a focus on improving outcomes for cattle, farm employees, and dairy operations.

EEO Statement

Specialty Herd Solutions is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.