Team Member

Reports To: Store Manager/Assistant Manager

Position Purpose

At Great American Cookies, the Sales Associate is an integral part of the day-to-day operations of their shift. The sales associate is creating a positive experience for every guest that will keep them coming back time and time again. The sales associate works under the supervision of the Store Manager and Assistant Manager to ensure the daily shift is running smoothly in accordance with the company's needs.

Dimensions

This position reports to the Store Manager in a particular operating location and is responsible for ensuring all products are prepared and restocked as needed based on the demand of the business. Additionally, they are responsible for maximizing sales growth on their shift by delivering exceptional customer service consistent with the culture of FRH GAC.

Primary Accountabilities

In addition to following FRH GAC policies and procedures, principal accountabilities are, but are not limited to:

Sales Associate:

• Team works all aspects of daily operations including opening and closing the store.
• Serve guests and create an exciting experience.
• Operate a register and ensure accountability of money.
• Decorate cookies and cakes with a wide variety of templates.
• Ensure cleanliness of the store and all preparation areas.
• Adhere to all Great American Cookie standards.
• Responsible for meeting store operations and customer service objectives based on FRH GAC, Inc. standards.
• Prepare ingredients for baking and decorating.
• Ensures that all Company policies and procedures are followed.

Other:

• Perform other duties as required by their manager.

Shift:

• Evening shift
• Morning shift
• Weekends required
• Holidays required

Position Specifications

• 1-2 years of customer service.
• Excellent customer service skills.
• Good verbal communication.
• Ability to multi-task.
• Attention to detail.
• Must be a team player.