Groomer, Petsense

Groomer, Petsense Overall Job Summary This position is responsible for providing professional grooming services for dogs or cats using the knowledge of grooming styles and techniques. Essential Duties and Responsibilities (Min 5%) Deliver exceptional customer service Follow and demonstrate all Petsense by Tractor Supply Mission and Values Maintain regular and predictable attendance. Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs. Answer phone and schedule appointments Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations. Book appointments and greet pets as they come in Thoroughly complete 7-point checkin Report all accidents and injuries to the Store Manager immediately Follow bathing/grooming procedures as outlined Clean ears, clip nails and perform other needed services Adhere to customer instruction of clipping pattern desired Clip dog's hair according to determined pattern, using electric clippers, combs, and shears Comb and shape dogs' coat Talk to live animal, or use other non-physical techniques to keep animal calm Complete and maintain customer and company forms Properly and completely fill out required grooming forms Adhere to all safety rules and procedures and follow all safety standards Know and watch for any of the Seven Critical Signs of Stress throughout the full appointment of the animal while in our care Sweep, vacuum, clean and sanitize cages, throughout bathing, grooming and check in areas and other cleaning as needed to maintain standards Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients. Assist in store operations as needed Required Qualifications Experience: Minimum of 1-year experience grooming/styling pets. Must be comfortable working with dogs and cats. Must provide own tools (clippers, blades, shears) or be willing purchase required tools. Education: High school diploma or equivalent. Successful completion of Paragon Level 1 & 2 training provided by Petsense. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately. Preferred knowledge, skills or abilities Operate and use all grooming tools and equipment including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, driers, and bathing products such as perfumed shampoo and soaps Ability to read, write, and count accurately. Communicate effectively with customers Display compassion with animals and treat them accordingly Exhibit attention to detail Read, write, and count to accurately complete all documentation Lift and carry pets generally weighing 0-50 pounds Work varied hours, days, nights, and weekends as business needs dictate Stand and walk for long periods of time Safely work around pets and pets' waste Working Conditions Working environment is favorable, generally working inside with moderate noise. Exposure to wet conditions, particularly when bathing dogs. Exposure to cats and dogs of all sizes, breeds, and temperaments. Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 10 hours Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. Physical Requirements Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds. Ability to utilize grooming instruments including shears and dryers. Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Ability to successfully complete all required training. Lift and carry pets generally weighing up to 75 pounds, ability to lift and carry pets weighing over 100 pounds assisted. Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack, dolly or U-boat). Ability to walk, stand and maintain a stationary position while grooming animals for a full shift Ability to frequently move around the salon to groom and bath animals, clean, and maintain the salon for a full shift Ability to safely access all areas of the store including selling floor, stock area, register area and the full salon including bathing area Ability to occasionally lift or reach overhead Ability to stand, twist, bend, kneel, crouch, stoop and squat frequently to position oneself to groom and bath animals, clean shelves, stock merchandise and equipment as business needs dictate Ability to handle and be in contact with live animals. Ability to successfully complete all training and certifications to care for live animals. Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. The Associate should perform all duties as assigned by his/ her supervisor.