Field Operations Manager
$100kWHIZZ
Job Description
Job Description
Pay: Up to $100,000 per year, depending on experience
Full-time | In person
About Whizz
Whizz is an e-bike subscription company helping delivery workers across the US access reliable, affordable transportation.
About the Role
We’re looking for a hands-on operations leader to manage store managers and our remote customer support team. You’ll ensure locations run smoothly, stay clean and well-maintained, and deliver consistent customer service.
This role requires regular store visits, strong people management, and ownership of store performance and operational standards.
Responsibilities:
- Lead store managers and the remote customer support team, setting expectations, coaching employees, and holding teams accountable.- Oversee daily store operations, including staffing, opening and closing, customer flow, and compliance with company procedures.
- Inspect locations regularly and resolve issues with cleanliness, organization, maintenance, and equipment.
- Ensure store and remote support teams work together effectively on subscriptions, returns, payments, and customer escalations.
- Track store performance, customer wait times, and service quality; address gaps and follow through on improvements.
- Coordinate with service, inventory, logistics, and IT teams to keep stores ready and resolve operational issues.
- Support hiring and training, and ensure new processes are consistently adopted across locations.
Requirements
- Experience managing multiple locations or frontline teams in retail, customer service, hospitality, or similar operations.
- Strong people management skills and a track record of maintaining standards and improving performance.
- Confidence using KPIs, spreadsheets, and operational systems to guide decisions.
- Clear communication, strong customer service judgment, and consistent follow-through.
- Willingness to work on-site and travel regularly between locations.
E xperience managing remote customer support teams is a plus.
Mechanical repair experience is not required.
Benefits
- 401(k)
- Health insurance
- Paid time off
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Field Operations Manager in New York, NY vacancy
$190k - $233k
...global support centers, we are moved by what moves people. TKE – Move Beyond. TK Elevator is currently seeking an Field Operations Manager‑ Modernization located in Manhattan, NY. Responsible for successfully managing all modernization operations processes...SuggestedFull timeTemporary workFor subcontractorLocal areaFlexible hoursTK Elevator
New York, NY1 day ago$100k
...delivery workers across the US access reliable, affordable transportation. About the Role We’re looking for a hands-on operations leader to manage store managers and our remote customer support team. You’ll ensure locations run smoothly, stay clean and well-maintained...SuggestedFull timeRemote workWhizz
New York, NY4 days ago$60,000 per week
...Job Type: Regular Work Location: Detroit, MI 48242 Overview: 2020 Companies is hiring a Field Operations Manager! The Field Operations Manager is a people-first leader responsible for coaching, developing, and motivating a team of Brand Ambassadors across an assigned...SuggestedWeekly payWork experience placementWork at officeRemote work2020 Companies
New York, NY1 day ago- Ambient Enterprises is seeking an Operations Manager - HVAC to lead the BCR field operations and manage strategic client relationships in the NYC area. You will oversee the three Field Supervisor teams, set service standards, and drive profitability through efficient labor...SuggestedContract work
- ...experienced HVAC professional for a leadership role in New York. This position offers hands-on technical work combined with team management responsibilities, providing substantial earning potential and opportunities for growth. Key responsibilities include leading HVAC...Suggested
- WindBorne Systems is hiring a Field Operations Manager to lead an international team of launch contractors across Central and South America. The role centers on hands-on site setup, training, and performance management, with travel to regional launch locations and the...For contractorsWork at office
- Coordinate daily field operations, schedules, and reporting. Monitor KPIs, resolve issues, and escalate critical matters. Candidate Requirements... ...in operations or project coordination. Strong people management and Excel/Google Sheets skills. What We Offer: Long-term cooperation...Remote job
- Attentive Care is seeking a Field Staff Supervisor to support field caregivers, coordinate compliance and scheduling, and assist with pre-billing and insurance authorizations to maintain high-quality client care. The full-time position runs Monday through Friday, 8:30 AM...Full timeWork at officeMonday to Friday
$130k - $185k
...Our client is a FinTech firm in Manhattan, and they are looking for a structured, results-driven manager to oversee operations for its Learning & Development group. The role blends team leadership with process improvement and supports both the broader training function...Work experience placementAtlas Search
New York, NY4 days ago- ...Field Operations Supervisor Blue Collar Scholars | Washington, DC, Maryland and Northern Virginia Base Salary: 90,000 annually On... ...exceptional homeowner experience. This is not a traditional Project Manager role. Our Project Managers coordinate scheduling,...Full timeContract workFor subcontractorRemote work
LinkedIn
New York, NY2 days ago - ...Job Title: Field Reimbursement Manager (FRM) – Remote with Territory Travel Location: Remote – Must reside on Long Island, NY Travel: Up to 80% (4 days/week) via automobile or air Position Overview We are seeking a Field Reimbursement Manager (FRM) to...Full timeTemporary workWork at officeLocal areaRemote workWork from home
The Adecco Group
New York, NY19 hours ago - ...Our client is seeking a Operations Program Manager to support the day-to-day execution of a Financial Wellbeing Program. This role is responsible for managing operational processes, coordinating program activities, supporting compliance and reporting requirements, resolving...H1bWork at office
Creative Circle
New York, NY22 hours ago - ...The Operations & Program Manager is a hands-on doer and organized project manager based at our Staten Island bakery and working across the whole organization. This role implements the systems, training, curriculum, and procedures that keep both Staten Island and Brooklyn...Work at office
Invictus Enterprises Foundation Inc
New York, NY2 days ago $60k
...exceptional client experience. We are seeking a hands-on Field Operations Supervisor to lead our Cleaning Consultant team while driving... ..., front desk staff, concierges, doormen, and building management Cultivate referral partnerships Support Revenue Growth...Work at officeZEN HOME INC
New York, NY13 days ago$96.3k - $160.5k
...and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Job DescriptionThe CoverMyMeds Field Reimbursement Manager (FRM) is responsible for managing an assigned territory focused on supporting Reimbursement and Patient services by...Full timeWork at officeRemote workWork from homeMcKesson
New York, NY2 days ago$10k
...we’ve become the most trusted way to find a relationship, for all. About the Role Hinge is hiring a Senior Research Operations Program Manager to scale our research infrastructure and support high-impact insights across the company. In this role, you’ll lead and evolve...Full timeWork experience placementHinge
New York, NY1 day ago- ...We’re working with an established company in the moving and relocation industry that is looking to hire an Operations Manager - Relocation Services in the New York area. The role will focus on managing daily operations, coordinating crews and resources, and making sure...Full timeRelocation
Alchemy Global Talent Solutions
New York, NY2 days ago - ...browsers people already use into secure, fully managed workspaces, with visibility and control... ...tools miss. The role The Field Marketing Manager owns Atakama's events... ...a trusted voice in the community. Operations and team Run logistics: venues, vendors...Full timeShift work
Atakama
New York, NY19 hours ago $235k - $300k
...systems. We are seeking an experienced Program Manager for a critical pillar of our Program Management function: Commercial Operations. This role will transform our commercial... ..., training, and/or experience Required field of study: A field relevant to the role as demonstrated...Work at officeVisa sponsorshipFlexible hoursShift workanthropic
New York, NY19 hours ago- ...grow, create, and make an impact, Diversified is the place to do it. How You'll Contribute: The Field Services Manager leads Diversified's regional field services operations. They are responsible for maintaining strong customer relationships, regional workforce capacity...Temporary workFor subcontractorWork at officeRelocationFlexible hours
Diversified
New York, NY6 hours ago $81k - $104k
...the leading laboratories in the United States. How will you make an impact? The Field Service Manager is a key team member and contributor that helps manage the day-to-day operations of their specific region of responsibility which includes all field service...Temporary workWork at officeTechnical Safety Services
New York, NY2 days ago- ...Field Service ManagerThe Field Service Manager (FSM) role reports to the Field Service Supervisor and is primarily responsible for working with KIOTI's... ...required to have extensive knowledge on various topics and operating principles as they relate to KIOTI products....Remote workHome office
DAEDONG - USA , INC
New York, NY4 days ago $25k
...of millions of seniors and those who care for them. In the Field Services Manager position, you'll oversee financial performance, large project... ...accountability for service standards in collaboration with operations and sourcing teams. Experience: Extensive expertise in HVAC...For contractorsRelocationDirect Supply
New York, NY19 hours ago- ...Field Service Manager (FSM) RoleWe're a robotics manufacturer in the commercial kitchen equipment industry. Our flagship product, Alpha Grill, supports foodservice operators increase efficiency and output which ultimately leads to higher margins and stronger revenue. We...Remote work
Aniai, Inc
New York, NY1 day ago - ...and institutions seeking to serve their communities with wisdom, creativity, and faithfulness. We are looking for an Operations Project Manager to bring disciplined execution to several of our most important initiatives. Depending on candidate experience, the...Immediate startWorldwideShift work3 days per week1 day per week
Scholar Leaders
New York, NY3 days ago $110k - $125k
...Job Title: Multi-Unit Operations Manager Location: New York City, NY Company: Brown Bag Sandwich Co. Brown Bag Sandwich Co. is a chopped sandwich concept born out of the Michelin-starred kitchen world and NYC's deli culture. We are reimagining classic NY deli...Full timeCasual workBrown Bag Sandwich Co
New York, NY2 days ago- ...Atrium is seeking on behalf of our client an Operations Manager based in New York, NY . A background check may be run only after a conditional... ...’s degree in business, retail management, or a related field preferred. Additional certifications in operations or...Full timeLocal areaShift workWeekend workAfternoon shift
Atrium
New York, NY2 days ago - ...with the industry's leading home service operators and transforms them with Hickory OS, our... ...equity. We don't buy to flip, and we don't manage for the exit. We are owner-operators... ...electrical, facilities, home-services, or field-service experience is valuable, but it is...Full timeWork at officeLocal area
Hickory
New York, NY4 days ago $62 - $65 per hour
...Business Operations Manager, Marketing & Creative ~6 month contract (likely to extend) ~ Onsite in Manhattan ~ Up to $65/hr W2 ~ No C2C Seeking a Business Operations Manager to drive cross-functional initiatives across marketing and creative teams. This role...Full timeContract workTemporary workRobert Half
New York, NY2 days ago- ...experienced professional to join their team as a Fixed Income Operations Manager. Responsibilities: Oversee the processing of fixed... ...degree in Finance, Accounting, Economics, Business, or a related field ~8–10+ years of financial operations experience, including...Full time
Nextera Search
New York, NY19 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Field Operations Manager. Be the first to apply!
Related searches
- field supervisor New York, NY
- field service manager New York, NY
- field care supervisor New York, NY
- field manager New York, NY
- field reimbursement manager New York, NY
- operations field manager New York, NY
- field director New York, NY
- field case manager New York, NY
- regional field manager New York, NY
- field engineering manager New York, NY