Customer Support Coordinator (Perm)

Job Description

Job Description

Customer Support Coordinator

Location: Philadelphia, PA 19144
Schedule: Monday-Friday, Fully Onsite
Salary: $48,000-$50,000

Position Overview

We are seeking a detail-oriented Customer Support Coordinator to join our growing team. This role is responsible for managing customer orders, coordinating with internal departments, and ensuring a smooth order fulfillment process from start to finish.

This is not a call center position . While customer interaction is part of the role, the majority of the day will be spent processing orders, reviewing detailed documentation, working extensively in Microsoft Excel , and communicating with customers and internal teams via email.

The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities while maintaining a high level of accuracy.

Key Responsibilities

• Process customer orders accurately using Microsoft Excel, Word, inventory management systems, and internal software.
• Review order specifications to ensure all customer requirements are met before production.
• Coordinate with purchasing, production, finance, and shipping teams to facilitate timely order fulfillment.
• Create and maintain production documentation, shipping records, labels, and tracking information.
• Communicate with customers regarding order status, updates, revisions, and delivery timelines.
• Generate and review invoices while verifying pricing and order details.
• Process customer returns and warranty-related requests.
• Maintain accurate records of customer interactions and transactions.
• Follow established procedures and identify opportunities for process improvement.
• Assist with inventory counts and other operational support duties as needed.
• Provide administrative support to the customer service and operations teams.

Required Qualifications

• Associate's degree or equivalent combination of education and experience.
• Minimum of 2 years of experience in customer service, order processing, customer coordination, or administrative support.
• Experience working with products, orders, or services that require close attention to specifications and detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Experience working with Microsoft Outlook and shared mailboxes.

Required Technical Skills

Microsoft Excel is a MUST-HAVE for this role.

Qualified candidates must have experience with:

• Managing and organizing large datasets
• Formulas and spreadsheet functions
• Conditional formatting
• Reviewing and validating data
• Processing detailed order information using Excel
• Maintaining accuracy in a high-volume environment

An Excel assessment may be administered during the interview process.

Physical Requirements

• Ability to stand for extended periods when required.
• Ability to lift and move materials weighing up to 50 pounds.
• Ability to perform visual inspections and handle materials as needed.

Pay Details: $48,000.00 to $50,000.00 per year

Search managed by: Cassandra Coakley

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.