Restaurant Backserver

Room Service Server

Hourly Pay Rate: $16.90

What You Will Be Doing

• Promptly clear and reset used tables. Remove dirty stock to dish area and breakdown trays. Take soiled linen to designated area and/or Housekeeping Department for laundering.
• Stock and maintain service stations with the proper supplies before, during and after each shift.
• Set up and refill coffee-to-go station in the lobby, and keep it replenished, as needed. Keep area picked up and clear.
• Promptly assist servers in the pre-bussing of tables and delivery of food orders.
• Assist in the general cleaning and maintenance of the restaurant.

In Room Dining-

The Position

Room Service Server

Reporting Relationship: Restaurant/Food and Beverage Manager

FLSA Status: Non-Exempt

Position Summary: To serve food and beverage to customers who choose to dine in their hotel room while providing courteous, professional, efficient service and ensuring customer satisfaction.

Responsibilities

• Set up orders accurately and deliver to rooms within approximately 20-30 minutes.
• Follow proper tray set up for all other orders such as silverware, napkins, appropriate condiments, beverages any special requests, etc.
• Check complete food order to ensure all have been set on tray for delivery.
• Complete knowledge of menus.
• Provide courteous service and professional phone manners.
• Deliver orders to the rooms immediately following hotel/brand delivery standards.
• Place call to guest 5-10 minutes after meal delivery to see if all is satisfactory.
• Know, understand and follow cashier and room charge procedures.
• Develop a complete knowledge of service standards for beer, liquor and wine, complying with alcohol awareness procedures and applicable laws.
• Clean and restock room service area.
• Complete required side work.
• Promptly retrieve solid dishes from hallways and guest rooms as needed.
• Perform additional duties as required.

Requirements

• Able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required.
• Stand or walk for varying lengths of time, sometimes for long periods.
• Push and pull heavy carts up to approximately ten (10) pounds.
• Lift and carry approximately twenty (20) pounds to handle trays of dishes, glasses etc.

Hourly Pay Rate: $16.90

What We Are Looking For

• Strong communication skills verbal and written
• High work ethic and self-initiative, ability to work in high pressure situations
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Physical Requirements (In-Office Role)

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 1025 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Remington Hospitality