Desktop Engineer

Job Title: Desktop Engineer

Location: Dearborn, MI

FTE


Job Description
• Install / upgrade windows 11 on Laptops and Desktops.
• Troubleshoot and fix all OS issues.
• Troubleshoot and fix all Laptop and Desktop hardware issues.
• Install and configure hardware and software
• Respond to tickets in accordance with SLA guidelines
• Record, track, and document the help desk request problem solving process
• Including actions taken through to the final resolution
• Respond in timely manner to requests and issues
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Assist in AV setups as needed for meetings
• Assist new hire training for basic IT needs.
• Set up new workstations for users (deploying equipment, checking over account setups).
• Heavy use of Windows and Mac OS devices
• Ability to work in Active Directory
• Create documentation for staff for training purposes
• Resolve Tier 1 support tickets
• Able to troubleshoot Microsoft Products (excel, word, powerpoint,etc)
• Familiar with Microsoft Admin center is a plus
• Excellent Customer Service soft skills
• Familiar with basic deployment, networking, security, and enterprise computer concepts.
• Need to provide on call support after business hours